At a Glance
- Tasks: Assist customers with bicycle insurance queries and guide them through claims.
- Company: Laka, a passionate cycling and insurance company focused on customer experience.
- Benefits: Competitive pay, flexible working options, and professional development opportunities.
- Other info: Join a dynamic team dedicated to enhancing customer experiences.
- Why this job: Combine your love for cycling with a role that makes a difference for customers.
- Qualifications: Strong communication skills and a passion for cycling.
The predicted salary is between 20000 - 30000 £ per year.
Laka is searching for a dedicated individual to join the Customer Experience team. You'll be the first point of contact for enquiries, assisting customers with their bicycle insurance needs and guiding them in filing claims. This role is perfect for those passionate about cycling and ensuring a great experience for members. Competitive pay, flexible working options, and professional development opportunities await you at Laka.
Remote Customer Success Intern — Cycling & Insurance employer: Laka
Laka is an exceptional employer that values passion for cycling and customer service, offering a supportive work culture where interns can thrive. With competitive pay, flexible working options, and ample opportunities for professional development, you'll be empowered to grow your skills while making a meaningful impact in the cycling insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Intern — Cycling & Insurance
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Laka for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Remote Customer Success Intern — Cycling & Insurance
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Laka know you’re keen to grow alongside their team.
How to prepare for a job interview at Laka
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Laka.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
