Hello, we're Laka You might not have heard of us yet - that's OK, you've found us now - come and find out more about our journey... Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against. Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month. Take a closer look at exactly what this means and how it works here What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had: Raised £31m! Launched Laka in a total of 10 countries, essentially helping more people in more places! 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond Supporting riders from everyday commuters to elite athletes and pro teams Partnering with leading leading cycling brands and retailers across Europe Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row - go us! ) Giving our all to customers and they agree, check out our 4.9 google rating! Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company. The role Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when shit happens - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries. What you'll be getting up to: Supporting Laka customers (
Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Nottingham employer: Laka
At Laka, we pride ourselves on being an innovative employer that values collaboration and creativity, especially in our Customer Success team. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive while contributing to a mission that prioritises community and fairness in insurance. With ample opportunities for personal and professional growth, you'll be part of a dynamic team dedicated to transforming the insurance landscape for cyclists across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Nottingham
✨Tip Number 1
Get to know Laka inside out! Research our mission, values, and recent achievements. When you understand what we're all about, you'll be able to show us how you can contribute to our journey during interviews.
✨Tip Number 2
Network like a pro! Connect with current Lakanauts on LinkedIn or other platforms. Ask them about their experiences and insights. This not only gives you insider info but also shows your genuine interest in joining our team.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you would handle specific situations that our customers might face. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about being part of the Laka family. Don’t miss out on this opportunity!
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer success and cycling.
Tailor Your Application:Make sure to customise your application for the role. Highlight your relevant experience and skills that align with what we’re looking for in a Customer Success Specialist. It shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
