At a Glance
- Tasks: Support customers with queries and claims, ensuring a smooth experience.
- Company: Join Laka, a revolutionary insurance company for cyclists.
- Benefits: Remote work, share options, bonuses, and 25 days holiday.
- Other info: Enjoy monthly socials and a supportive, inclusive work culture.
- Why this job: Be part of a team transforming the insurance industry for cyclists.
- Qualifications: Fluent in Dutch and English, with empathy for cyclists.
The predicted salary is between 20000 - 30000 € per year.
Hello, we're Laka. Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
Customer Experience (CX) at Laka are firmly at the heart of why Laka was created - we exist to be there for people when issues arise. You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function, you'll be the first point of contact for general and claim-related enquiries.
What you'll be getting up to:
- Supporting Laka customers with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email.
- Helping Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties.
- Be the first point of contact for our B2B partners, supporting them to get their riders back on the road.
- Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members.
- Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making.
- Get involved in squad-based work, with the goal to continue to make Laka the best it can be.
This role will be a great fit if you:
- Speak English and Dutch.
- Have a strong empathy for cyclists and understand the impact of losing or damaging a bike.
- Have a decent understanding of technical terms in cycling.
- Get satisfaction from helping people during difficult times.
- Enjoy learning new things and working with a team.
- Are a fast learner and can adapt to common tools.
- Are comfortable communicating with our members, with excellent written communication in Dutch & English.
Before you apply, please make sure that you currently have the right to work in the UK.
Benefits:
- Remote-first way of working.
- Share options for all employees.
- Company bonus scheme.
- 25 days holiday plus bank holidays.
- Pension scheme with employer contributions.
- Private medical insurance.
- Home set-up allowance.
- Monthly lunch allowance.
- Company-wide events and monthly socials.
- Laka swag and cycling credit.
- Mental health support.
We're committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging.
Summer Intern - Customer Success Specialist (Dutch and English Speaking) in London employer: Laka
Laka is an exceptional employer that prioritises a remote-first work culture, allowing you the flexibility to choose your workspace while fostering a collaborative environment through regular team events and monthly socials. With generous benefits including share options, a company bonus scheme, and a commitment to employee growth and mental health support, Laka not only values its employees but also invests in their future, making it a rewarding place to build your career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Summer Intern - Customer Success Specialist (Dutch and English Speaking) in London
✨Tip Number 1
Get to know Laka! Before your interview, dive into our website and social media. Understand our mission and values, especially how we support cyclists. This will help you connect with us during the chat.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers in both Dutch and English, brush up on your language skills. Role-play common customer scenarios with a friend to feel more confident.
✨Tip Number 3
Show your passion for cycling! Share your own experiences as a cyclist during the interview. Whether it's about a bike ride or a mishap, let us see your enthusiasm for the community we serve.
✨Tip Number 4
Don’t forget to ask questions! We love candidates who are curious. Prepare some thoughtful questions about our team dynamics or future projects. It shows you're genuinely interested in being part of the Laka family.
We think you need these skills to ace Summer Intern - Customer Success Specialist (Dutch and English Speaking) in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for cycling and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples that demonstrate your empathy for cyclists and your ability to handle customer queries.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and breaking up text into manageable sections. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Laka
✨Know Your Stuff About Cycling
Since Laka is all about cycling, brush up on your cycling knowledge! Familiarise yourself with common technical terms and the challenges cyclists face. This will help you connect with the interviewers and show that you genuinely understand the customer experience.
✨Show Your Empathy
Laka values empathy, especially when it comes to helping customers who might be going through a tough time. Prepare examples from your past experiences where you've gone the extra mile to assist someone in need. This will demonstrate that you have the right mindset for the role.
✨Practice Your Communication Skills
As you'll be communicating with customers in both Dutch and English, practice articulating your thoughts clearly in both languages. Consider doing mock interviews with friends or family to get comfortable with switching between languages and conveying your ideas effectively.
✨Be Ready to Collaborate
Laka's team thrives on collaboration, so be prepared to discuss how you work well in a team setting. Think of examples where you've successfully collaborated on projects or tackled challenges together. This will show that you're a team player who can contribute to their collective success.
