Claims Fulfilment Specialist in London

For this role we are seeking an individual who has technical bike knowledge!

Hello, we’re Laka. You might not have heard of us yet - that’s OK, you’ve found us now - come and find out more about our journey... Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.

Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.

We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.

The role Fulfilment Specialist: At Laka, we’re transforming bike insurance by building a collective where cyclists support each other. Now, we’re looking for a Fulfillment Specialist to join our team and help manage bicycle replacements across the UK EU. This isn’t just a behind-the-scenes role—you’ll be at the heart of our operations, working directly with bike shops, distributors, and suppliers to ensure our members get their replacement bicycles or parts quickly and smoothly after a claim. Your ability to build strong relationships in the cycling industry will be key to making this happen.

What you’ll be getting up to:

• Sourcing Procurement – Contacting bike shops, suppliers, and distributors to arrange replacement bikes or parts for customers.
• Industry Relationship Management – Building and maintaining strong partnerships with bike retailers and distributors across Germany, the Netherlands, France, and the UK.
• Claim Fulfillment Coordination – Calling shops and suppliers when a claim is submitted, securing stock, and coordinating timely replacements.
• Customer Communication – Keeping customers updated, managing expectations, and ensuring a seamless, positive experience.
• Sustainability Salvage – Organising the collection of damaged bikes and working on our salvage program to reduce waste and CO₂ emissions.
• Quoting Invoicing – Managing the financial process for bike replacements, ensuring smooth transactions between Laka, bike shops, and suppliers.

Requirements: This role will be a great fit if you:

• Speak fluent German, Dutch, and/or French (in addition to English).
• Have a passion for cycling and a good understanding of bike components and brands.
• Are a natural relationship builder, confident in reaching out to bike retailers and distributors.
• Love solving problems and going the extra mile to help someone who’s lost their bike.
• Have strong organisational skills, keeping track of multiple ongoing claims.
• Are tech-savvy (Google Sheets, Slack, Notion, etc.) or willing to learn.

Benefits: Our perks What can you expect from working at Laka?

• Remote-first way of working - you choose whether you work from home or our beautiful offices in London Bristol.
• Share options - we want you to be rewarded for Laka's success - everyone in the business is granted share options when they join.
• Company bonus scheme - if the company hits its targets, you’ll get a cash bonus of 5% of your base salary annually.
• Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year.
• Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future.
• Private medical insurance - we’ll give you individual private cover, with the option to add partners dependants too (at a small cost).
• Home set-up allowance - in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we’ll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be.
• Weekly lunch on us - £15 every month to enjoy lunch on Laka - pop out locally with people in the office, or order-in at home, the choice is yours.
• Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun!
• Monthly socials - as if quarterly company events weren’t enough, we also give each office a budget for a monthly social activity.
• Laka swag - we’ll give you some lovely Laka kit to get you started, including a jumper t-shirts so you can feel (look) like part of the family.
• Laka credit - for all you cyclists, we’ll give you £10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts.
• Mental health support - unlimited support via Spill, including one-to-one therapy sessions.

Belonging at Laka: We’re committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging - our customer collective is broad and inclusive, and we’d like our own people to be too. We believe each person’s unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be.