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- Tasks: Support customers with queries and claims while coordinating with third-parties.
- Company: Dynamic insurance company based in Greater London.
- Benefits: Flexible remote work, share options, bonuses, and comprehensive health insurance.
- Why this job: Make a difference for cyclists while working from anywhere.
- Qualifications: Strong empathy, technical knowledge, and excellent communication skills in Dutch and English.
- Other info: Join a supportive team with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic insurance company in Greater London is seeking a Customer Experience representative. You will support customers and potential clients with queries, claims, and coordinate with third-parties.
The ideal candidate possesses strong empathy for cyclists, relevant technical knowledge, and excellent communication skills in Dutch and English.
This role offers a flexible remote working arrangement, with additional benefits such as share options, bonuses, and comprehensive health insurance.
Global CX Specialist: English + FR/NL/DE (Remote) employer: Laka
Contact Detail:
Laka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CX Specialist: English + FR/NL/DE (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry or those already working at the company. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. Think about how your empathy for cyclists can shine through in your answers. We want to see that passion!
✨Tip Number 3
Show off your language skills! If you're fluent in Dutch, French, or German, make sure to highlight this during your conversations. It’s a big plus for the role and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Global CX Specialist: English + FR/NL/DE (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Global CX Specialist role. Highlight your empathy for cyclists and any relevant technical knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer experience and how your communication skills in Dutch and English can benefit our team. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve supported customers or handled claims. We want to see how your past experiences have prepared you for this dynamic position with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Laka
✨Know Your Customer Experience
Make sure you understand the ins and outs of customer experience, especially in the insurance sector. Brush up on common queries and claims processes so you can demonstrate your knowledge during the interview.
✨Show Your Empathy
Since the role requires strong empathy for cyclists, think of examples from your past experiences where you've shown understanding and support to customers. Be ready to share these stories to highlight your suitability for the role.
✨Brush Up on Language Skills
As the job requires communication in Dutch and English, practice speaking and writing in both languages. Prepare to answer questions in both languages to showcase your fluency and confidence.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
