At a Glance
- Tasks: Support customers with queries and claims about bicycle insurance via web chat and email.
- Company: Join Laka, a passionate team dedicated to enhancing cyclist experiences.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Other info: Be part of a small, collaborative team with opportunities for growth.
- Why this job: Make a real difference for cyclists while developing your skills in a dynamic role.
- Qualifications: Fluent in English and French, with empathy for cyclists and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
The role Customer Experience (CX) at Laka. CX are at the heart of why Laka was created. This role is part of the small dedicated CX team of 11. The first point of contact for general and claim‑related enquiries.
Responsibilities
- Support Laka customers and potential customers with general questions about Laka’s products and services, bicycle insurance and new initiatives via web chat and email.
- Help members file claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third‑parties.
- Be the first point of contact for B2B partners, supporting them to get their riders back on the road.
- Work closely with the CX team across the UK and NL to provide a convenient, swift and seamless experience to members.
- Collate feedback from the collective on an ongoing basis and produce actionable intelligence to support decision‑making, both in the CX team and across Laka.
- Participate in squad‑based work, collaborating on projects with Marketing, Product or Technology teams.
Requirements
- Speak English and French.
- Strong empathy for cyclists and an understanding of what it means when their bike is nicked, damaged or they’re injured.
- Basic understanding of technical terms in cycling; willing to learn new bike technology.
- Satisfaction from helping people through a rough patch and a willingness to go the extra mile.
- Enjoy learning new things, working with a supportive team, and playing a part in Laka’s future.
- Fast learner, comfortable with common tools; training will be provided.
- Excellent written communication in Dutch and English.
- Right to work in the UK. Visa sponsorship not offered.
Benefits
- Remote‑first work; choose to work from home or offices in London.
Cycling CX Intern — Remote, Multilingual Support employer: Laka
Laka is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about cycling and customer service. With remote-first flexibility, employees can choose to work from home or in our London office, fostering a healthy work-life balance. Laka also offers ample opportunities for personal and professional growth within a dedicated team, ensuring that every member plays a vital role in shaping the future of bicycle insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Cycling CX Intern — Remote, Multilingual Support
✨Tip Number 1
Get to know Laka and their mission! Research the company culture and values so you can show how you fit in. When you chat with them, drop in some insights about their products and services to impress them.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and partners, make sure you're comfortable chatting in English and French. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your passion for cycling! Share your own experiences or stories about biking. This will help you connect with the team and demonstrate that you truly understand what cyclists go through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Cycling CX Intern — Remote, Multilingual Support
Some tips for your application 🫡
Show Your Passion for Cycling:When you're writing your application, let your love for cycling shine through! We want to see that you understand the challenges cyclists face and how important it is to support them. Share any personal experiences or insights that connect you to the role.
Tailor Your Application:Make sure to customise your application for the CX Intern position. Highlight your relevant skills and experiences that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Use simple language and avoid jargon unless it’s relevant. This will help us understand your message without any confusion!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Laka
✨Know Your Cycling Stuff
Make sure you brush up on your cycling knowledge before the interview. Understand common technical terms and be ready to discuss what it means for cyclists when their bike is damaged or stolen. This will show your empathy and genuine interest in the role.
✨Practice Your Multilingual Skills
Since the role requires English and French, practice speaking and writing in both languages. You might be asked to respond to a customer query in French during the interview, so being prepared will help you shine!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone the extra mile to help someone. Laka values empathy and support, so sharing stories that highlight your dedication to customer satisfaction will resonate well with the interviewers.
✨Be Ready to Collaborate
Laka's CX team works closely with other departments, so be prepared to discuss how you can contribute to squad-based projects. Think of examples where you've successfully collaborated with others, and be ready to share your ideas on how to improve the customer experience.
