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- Tasks: Support customers with queries about Laka’s products and claims.
- Company: Join Laka, a bold and innovative insurance company focused on customer experience.
- Benefits: Enjoy private medical insurance, monthly lunch allowance, and regular company events.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Fluent in Dutch and English with excellent written communication skills.
- Other info: Work from home or in London, with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for an innovative, bold and brave mind to help us build the world’s best insurance company. CX are at the heart of Laka, providing a great customer experience as we grow internationally. You’ll be part of a small, dedicated Customer Experience team and be the first point of contact for general and claim-related enquiries for the UK and NL markets.
What you’ll be getting up to:
- Supporting Laka customers (and potential customers) with general questions about Laka’s products; training will be provided.
- Be comfortable chatting with our members with excellent written communication in native Dutch.
Benefits:
- Choose to work from home or our offices in London.
- Private medical insurance (individual cover, with option to add partners).
- Monthly lunch allowance; regular company events and monthly socials.
- Laka swag and cycling discounts; mental health support via Spill.
Belonging at Laka:
We’re committed to diversity, equity, inclusion and belonging and encourage everyone's authentic self at work. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing support@laka.co.uk.
Customer Success Specialist (Dutch and English speaking) employer: Laka
Contact Detail:
Laka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist (Dutch and English speaking)
✨Tip Number 1
Get to know Laka and its products inside out! The more you understand what they offer, the better you'll be at answering questions and impressing during interviews. Plus, it shows you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills in both Dutch and English. Since you'll be chatting with customers in both languages, being fluent and confident will set you apart. Try role-playing common customer scenarios with a friend!
✨Tip Number 3
Network with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it might just help you get your foot in the door!
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the position and helps us keep track of your application. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Success Specialist (Dutch and English speaking)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique voice shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re looking for innovative and bold minds!
Tailor Your Application: Make sure to customise your application for the Customer Success Specialist role. Highlight your experience with customer service and any relevant skills in both Dutch and English. This shows us that you’re genuinely interested in the position and understand what we’re all about.
Be Clear and Concise: We appreciate clarity! Keep your sentences straightforward and to the point. Avoid jargon unless it’s relevant to the role. This will help us quickly see how you fit into our team and the impact you can make.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Laka
✨Know Your Stuff
Make sure you understand Laka's products and services inside out. Familiarise yourself with their customer experience approach and be ready to discuss how you can contribute to enhancing it. This shows your genuine interest in the role and the company.
✨Practice Your Communication Skills
Since you'll be dealing with customers in both Dutch and English, practice articulating your thoughts clearly in both languages. Consider role-playing common customer scenarios with a friend to boost your confidence and ensure you're comfortable with the language nuances.
✨Show Your Personality
Laka values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your experiences and how they’ve shaped your approach to customer service. This will help you connect with the interviewers on a personal level.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and growth opportunities within Laka. This not only demonstrates your enthusiasm for the role but also helps you gauge if the company is the right fit for you.