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- Tasks: Manage bike replacements and coordinate claims for our cycling community.
- Company: Join Laka, a revolutionary insurance company for passionate cyclists.
- Benefits: Enjoy hybrid working, share options, and 25 days holiday plus bank holidays.
- Why this job: Be at the heart of transforming bike insurance while building strong industry relationships.
- Qualifications: Fluent in German, Dutch, or French; passionate about cycling and tech-savvy.
- Other info: Join a diverse team with regular events and mental health support.
The predicted salary is between 36000 - 60000 £ per year.
For this role we are seeking an individual who has technical bike knowledge and ideally speaks English and French, Dutch or German.
Hello, we’re Laka. Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
The role Fulfilment Specialist: At Laka, we’re transforming bike insurance by building a collective where cyclists support each other. Now, we’re looking for a Fulfillment Specialist to join our team and help manage bicycle replacements across the UK & EU. This isn’t just a behind-the-scenes role—you’ll be at the heart of our operations, working directly with bike shops, distributors, and suppliers to ensure our members get their replacement bicycles or parts quickly and smoothly after a claim. Your ability to build strong relationships in the cycling industry will be key to making this happen.
What you’ll be getting up to:
- Sourcing & Procurement - Contacting bike shops, suppliers, and distributors to arrange replacement bikes or parts for customers
- Industry Relationship Management - Building and maintaining strong partnerships with bike retailers and distributors across Germany, the Netherlands, France, and the UK
- Claim Fulfillment Coordination - Calling shops and suppliers when a claim is submitted, securing stock, and coordinating timely replacements
- Customer Communication - Keeping customers updated, managing expectations, and ensuring a seamless, positive experience
- Sustainability & Salvage - Organising the collection of damaged bikes and working on our salvage program to reduce waste and COâ‚‚ emissions
- Quoting & Invoicing - Managing the financial process for bike replacements, ensuring smooth transactions between Laka, bike shops, and suppliers
Requirements:
- Speak fluent German, Dutch, and/or French (in addition to English)
- Have a passion for cycling and a good understanding of bike components and brands
- Are a natural relationship builder, confident in reaching out to bike retailers and distributors
- Love solving problems and going the extra mile to help someone who’s lost their bike
- Have strong organisational skills, keeping track of multiple ongoing claims
- Are tech-savvy (Google Sheets, Slack, Notion, etc.) or willing to learn
Benefits:
- Hybrid way of working - you choose whether you work from home or our beautiful offices in London & Bristol
- Share options - we want you to be rewarded for Laka’s success - everyone in the business is granted share options when they join
- Company bonus scheme - if the company hits its targets, you’ll be eligible for a company bonus
- Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year
- Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future
- Private medical insurance - we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost)
- Monthly lunch on us - £15 every month to enjoy lunch on Laka
- Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun!
- Monthly socials - as if quarterly company events weren’t enough, we also give each office a budget for a monthly social activity
- Laka swag - we’ll give you some lovely Laka kit to get you started, including a jumper & t-shirts
- Laka credit - for all you cyclists, we’ll give you £10 credit per month towards insuring your bike(s) with us - plus access to cycling discounts
- Mental health support - unlimited support via Spill, including one-to-one therapy sessions
- Belonging at Laka - we are committed to diversity, equity, inclusion and belonging and welcome your authentic self.
Claims Fulfilment Specialist employer: Laka
Contact Detail:
Laka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Fulfilment Specialist
✨Tip Number 1
Get to know the company inside out! Research Laka's mission, values, and recent achievements. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend cycling events where Laka might be present. Building relationships can give you insider info and potentially a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to claims fulfilment and customer service. Think about how your bike knowledge can shine through in your answers!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great way to reiterate your enthusiasm for joining Laka.
We think you need these skills to ace Claims Fulfilment Specialist
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your connection to the cycling community. We want to see that you’re not just a candidate, but a fellow enthusiast!
Tailor Your Application: Make sure to customise your application to fit the Claims Fulfilment Specialist role. Highlight your technical bike knowledge and any relevant experience in sourcing or customer service. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the cycling industry. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Laka and what we stand for!
How to prepare for a job interview at Laka
✨Know Your Bikes
Brush up on your technical bike knowledge before the interview. Be ready to discuss different bike components, brands, and what makes a good replacement bike. This will show your passion for cycling and help you connect with the interviewers.
✨Language Skills Matter
Since the role requires fluency in German, Dutch, or French, make sure to practice speaking in these languages. Prepare to answer questions in your second language if necessary, as it demonstrates your ability to communicate effectively with customers and partners.
✨Build Relationships
Think about how you can showcase your relationship-building skills during the interview. Have examples ready of how you've successfully managed partnerships or resolved conflicts in previous roles, especially within the cycling industry.
✨Organisational Skills on Display
Be prepared to discuss how you manage multiple ongoing claims and keep track of various tasks. Share specific tools or methods you use to stay organised, as this is crucial for the Fulfilment Specialist role.
