At a Glance
- Tasks: Support customers with queries and claims, ensuring a seamless experience.
- Company: Join Laka, a dynamic company focused on customer experience and innovation.
- Benefits: Remote work, share options, generous leave, and mental health support.
- Other info: Diverse and inclusive workplace where you can be your authentic self.
- Why this job: Make a real difference for cyclists while developing your skills in a supportive team.
- Qualifications: Fluent in Dutch and English, with empathy for cyclists and a willingness to learn.
The predicted salary is between 20000 - 30000 £ per year.
The role Customer Experience (CX) at Laka is part of the small dedicated CX team of 11. The first point of contact for general and claim‑related enquiries.
Responsibilities:
- Support Laka customers and potential customers with general questions about Laka’s products and services, bicycle insurance and new initiatives via web chat and email.
- Help members file claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third‑parties.
- Be the first point of contact for B2B partners, supporting them to get their riders back on the road.
- Work closely with the CX team across the UK and NL to provide a convenient, swift and seamless experience to members.
- Collate feedback from the collective on an ongoing basis and produce actionable intelligence to support decision‑making, both in the CX team and across Laka.
- Participate in squad‑based work, collaborating on projects with Marketing, Product or Technology teams.
Requirements:
- Speak English and Dutch.
- Strong empathy for cyclists and an understanding of what it means when their bike is nicked, damaged or they’re injured.
- Basic understanding of technical terms in cycling; willing to learn new bike technology.
- Satisfaction from helping people through a rough patch and a willingness to go the extra mile.
- Enjoy learning new things, working with a supportive team, and playing a part in Laka’s future.
- Fast learner, comfortable with common tools; training will be provided.
- Excellent written communication in Dutch and English.
- Right to work in the UK. Visa sponsorship not offered.
Benefits:
- Remote‑first work; choose to work from home or offices in London & Bristol.
- Share options granted to all employees.
- Company bonus scheme: 5% of base salary annually if targets are met.
- Annual leave: 25 days holiday plus bank holidays, with possibility to roll over up to 5 days per year.
- Pension scheme: Laka contributes 3% of base salary.
- Private medical insurance with options to add partners and dependants.
- Home set‑up allowance: one‑off budget of £200 for equipment.
- Monthly lunch stipend: £15 on the first Wednesday of the month.
- Company‑wide events and monthly socials across all offices.
- Laka swag kit including jumper and t‑shirts.
- £10 monthly credit towards bicycle insurance and additional cycling discounts.
- Mental health support via Spill with unlimited therapy sessions.
Belonging at Laka: We are committed to diversity, equity, inclusion and belonging. Our team embraces people of all ages, ethnicities, religions, citizenships, genders, sexual orientations, disabilities, neurodiversity, caring responsibilities and more. Bring your authentic self to work every day. If you need a reasonable adjustment as part of the hiring process, please let us know by emailing support@laka.co.uk.
Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Bristol employer: Laka
Laka is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about customer success in the cycling community. With remote-first flexibility, generous benefits including share options, a company bonus scheme, and a commitment to employee well-being through mental health support, Laka fosters both personal and professional growth. Join a dedicated team where your contributions directly impact the experience of cyclists, all while enjoying a vibrant atmosphere filled with camaraderie and shared purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Bristol
✨Tip Number 1
Get to know Laka and its values! Before your interview, dive into their website and social media. Understanding their mission and culture will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and partners, brush up on your Dutch and English. Role-play common customer scenarios with a friend to build confidence and ensure you can handle any questions that come your way.
✨Tip Number 3
Show your empathy for cyclists! Share personal stories or experiences related to cycling during your interview. This will demonstrate your understanding of the challenges cyclists face and how you can relate to Laka's customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Bristol
Some tips for your application 🫡
Show Your Passion for Cycling:When you're writing your application, let us know why cycling matters to you. Share any personal experiences or stories that highlight your empathy for cyclists and their challenges. This will help us see your genuine interest in the role!
Be Clear and Concise:We love a well-structured application! Make sure your written communication is clear and to the point. Use bullet points if necessary to highlight your skills and experiences, especially those relevant to customer success.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Success Specialist role. Mention how your skills in both Dutch and English can benefit our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Laka family!
How to prepare for a job interview at Laka
✨Know Your Stuff
Make sure you understand Laka’s products and services inside out. Familiarise yourself with bicycle insurance basics and any recent initiatives they’ve launched. This will show your genuine interest and help you answer questions confidently.
✨Show Your Empathy
Since this role is all about customer success, be prepared to demonstrate your empathy for cyclists. Share personal stories or experiences that highlight your understanding of their challenges, especially when it comes to bike-related issues.
✨Brush Up on Communication Skills
As you'll be communicating in both Dutch and English, practice articulating your thoughts clearly in both languages. Consider doing mock interviews with a friend to refine your written and verbal communication skills, especially in a customer service context.
✨Be Ready to Collaborate
Laka values teamwork, so think of examples where you've successfully collaborated with others. Be ready to discuss how you can contribute to squad-based work and support cross-functional teams, as this will resonate well with the interviewers.
