At a Glance
- Tasks: Support cyclists with queries and claims, ensuring a smooth experience.
- Company: Join Laka, a forward-thinking company dedicated to cyclist support.
- Benefits: Remote work, share options, bonuses, and generous holiday leave.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference for cyclists while working in a supportive team.
- Qualifications: Fluent in English and French, with empathy for cyclists.
The predicted salary is between 20000 - 25000 £ per year.
The role Customer Experience (CX) at Laka is part of a small dedicated CX team of 11. The first point of contact for general and claim-related enquiries.
Responsibilities:
- Support Laka customers and potential customers with general questions about Laka’s products and services, bicycle insurance and new initiatives via web chat and email.
- Help members file claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties.
- Be the first point of contact for B2B partners, supporting them to get their riders back on the road.
- Work closely with the CX team across the UK and NL to provide a convenient, swift and seamless experience to members.
- Collate feedback from the collective on an ongoing basis and produce actionable intelligence to support decision-making, both in the CX team and across Laka.
- Participate in squad-based work, collaborating on projects with Marketing, Product or Technology teams.
Requirements:
- Speak English and French.
- Strong empathy for cyclists and an understanding of what it means when their bike is nicked, damaged or they’re injured.
- Basic understanding of technical terms in cycling; willing to learn new bike technology.
- Satisfaction from helping people through a rough patch and a willingness to go the extra mile.
- Enjoy learning new things, working with a supportive team, and playing a part in Laka’s future.
- Fast learner, comfortable with common tools; training will be provided.
- Excellent written communication in Dutch and English.
- Right to work in the UK. Visa sponsorship not offered.
Benefits:
- Remote-first work; choose to work from home or offices in London & Bristol.
- Share options granted to all employees.
- Company bonus scheme: 5% of base salary annually if targets are met.
- Annual leave: 25 days holiday plus bank holidays, with possibility to roll over up to 5 days per year.
- Pension scheme: Laka contributes 3% of base salary.
- Private medical insurance with options to add partners and dependants.
- Home set-up allowance: one-off budget of £200 for equipment.
- Monthly lunch stipend: £15 on the first Wednesday of the month.
- Company-wide events and monthly socials across all offices.
- Laka swag kit including jumper and t-shirts.
- £10 monthly credit towards bicycle insurance and additional cycling discounts.
- Mental health support via Spill with unlimited therapy sessions.
Belonging at Laka:
We are committed to diversity, equity, inclusion and belonging. Our team embraces people of all ages, ethnicities, religions, citizenships, genders, sexual orientations, disabilities, neurodiversity, caring responsibilities and more. Bring your authentic self to work every day. If you need a reasonable adjustment as part of the hiring process, please let us know by emailing support@laka.co.uk.
Cycling CX Intern — Remote, Multilingual Support in Bristol employer: Laka
Laka is an exceptional employer that prioritises a supportive and inclusive work culture, offering remote-first flexibility and the opportunity to work from vibrant locations like London and Bristol. Employees enjoy a range of benefits including share options, a generous bonus scheme, and mental health support, all while being part of a dedicated team that values collaboration and personal growth. With a commitment to diversity and a passion for cycling, Laka provides a meaningful environment where you can truly make a difference in the lives of fellow cyclists.
StudySmarter Expert Advice🤫
We think this is how you could land Cycling CX Intern — Remote, Multilingual Support in Bristol
✨Tip Number 1
Get to know Laka and its values! Before your interview, dive into their website and social media. Understanding their mission and culture will help you connect with the team and show that you're genuinely interested in being part of their CX family.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and partners, brush up on your English and French. Role-play common scenarios you might face in the role, like helping someone file a claim or answering product questions.
✨Tip Number 3
Show your passion for cycling! Share your own experiences as a cyclist during interviews. Whether it's about a bike mishap or a great ride, this personal touch can demonstrate your empathy and understanding of what Laka's customers go through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online tools, which is key for this remote role.
We think you need these skills to ace Cycling CX Intern — Remote, Multilingual Support in Bristol
Some tips for your application 🫡
Show Your Passion for Cycling:When you're writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your empathy for cyclists and understanding of their challenges. This will help us see how you connect with our mission at Laka.
Tailor Your Communication Style:Make sure your written communication reflects the friendly and supportive tone we value at Laka. Use clear and concise language, and don’t hesitate to show your personality. We want to know who you are beyond just your qualifications!
Highlight Your Multilingual Skills:Since this role requires English and French, be sure to showcase your language skills in your application. If you have experience communicating in both languages, mention it! It’s a big plus for us and shows you’re ready to support our diverse customer base.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Laka and what we stand for!
How to prepare for a job interview at Laka
✨Know Your Cycling Stuff
Brush up on your cycling knowledge! Understand common technical terms and be ready to discuss what it means for cyclists when their bike is damaged or stolen. This will show your empathy and genuine interest in the role.
✨Practice Your Multilingual Skills
Since you'll be supporting customers in both English and French, practice answering common customer queries in both languages. This will help you feel more confident during the interview and demonstrate your language skills effectively.
✨Show Your Customer-Centric Attitude
Prepare examples of how you've gone the extra mile to help someone in a tough situation. Laka values empathy, so sharing personal stories that highlight your commitment to customer satisfaction will resonate well with the interviewers.
✨Familiarise Yourself with Laka's Values
Research Laka’s mission and values, especially around diversity and inclusion. Be ready to discuss how you can contribute to creating a supportive environment for all customers and team members, aligning with Laka's commitment to belonging.
