At a Glance
- Tasks: Support cyclists with queries and claims, ensuring a smooth customer experience.
- Company: Join Laka, a passionate team dedicated to cycling and customer care.
- Benefits: Gain valuable experience, training, and work in a supportive environment.
- Other info: Be part of a small, dynamic team with opportunities for growth and collaboration.
- Why this job: Make a real difference for cyclists while developing your skills in a fun team.
- Qualifications: Fluent in Dutch and English, with empathy for cyclists and a willingness to learn.
The predicted salary is between 20000 - 30000 £ per year.
Requirements
- Speak English and Dutch.
- Have a strong empathy for cyclists and understand the impact of bike theft, damage, or injuries.
- Have a decent understanding of technical terms in cycling.
- Get satisfaction from helping people during difficult times.
- Enjoy learning new things and working with a team.
- Be a fast learner and comfortable with common tools.
- Have excellent written communication skills in Dutch and English.
- Be passionate about cycling.
- Previous insurance experience or knowledge is a plus, but not required.
What the job involves
- Be a key part of our Customer Experience team.
- Provide a great customer experience to support the growth of the Laka brand internationally.
- Be the first point of contact for general and claim-related enquiries.
- Support customers with questions about Laka's products, services, and bicycle insurance via web chat and email.
- Help members file claims and guide them through the process of replacing or repairing their bikes.
- Be the first point of contact for B2B partners.
- Work closely with the CX team across the UK and NL to provide a seamless experience.
- Collate feedback and produce actionable intel for decision making.
- Engage in squad-based work to improve Laka's offerings.
Customer Success Specialist Summer Intern (Dutch and English Speaking) in Bristol employer: Laka
At Laka, we pride ourselves on being an exceptional employer that values empathy and a passion for cycling. Our vibrant work culture fosters collaboration and personal growth, providing ample opportunities for interns to learn and develop their skills in customer experience while making a real impact on our members' lives. Located in a dynamic environment, you'll be part of a close-knit team dedicated to transforming the cycling insurance landscape, all while enjoying the support and training needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist Summer Intern (Dutch and English Speaking) in Bristol
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Laka's mission and values. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our journey.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with customers who might be having a tough time, think about how you can relate to their experiences. Share personal stories or examples during your interview to demonstrate your understanding of their feelings.
✨Tip Number 3
Brush up on your cycling knowledge! Familiarise yourself with common bike issues and technical terms. This will not only impress us but also prepare you for the types of queries you’ll be handling as a Customer Success Specialist.
✨Tip Number 4
Don’t forget to showcase your communication skills! Whether it’s through web chat or email, being clear and friendly is key. Practise writing responses to potential customer queries to get comfortable with the tone and style we use at Laka.
We think you need these skills to ace Customer Success Specialist Summer Intern (Dutch and English Speaking) in Bristol
Some tips for your application 🫡
Show Your Passion for Cycling:Let us know how much you love cycling! Share your experiences, whether it's about your favourite bike rides or how you felt when you faced a cycling mishap. This will help us see your empathy and connection to our mission.
Tailor Your Application:Make sure to customise your application to highlight your skills in customer service and communication. Use examples that showcase your ability to help others, especially in tough situations like bike accidents or theft.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s relevant to cycling or customer service. This helps us understand your thoughts easily!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Laka
✨Know Your Cycling Stuff
Brush up on your cycling knowledge before the interview. Familiarise yourself with common technical terms and recent bike tech trends. This will not only show your passion for cycling but also help you connect better with the team and understand customer queries.
✨Empathy is Key
Since you'll be dealing with customers who might be having a tough time, practice expressing empathy. Think about how you'd feel if your bike was damaged or stolen. Prepare examples of how you've helped others in difficult situations to demonstrate your ability to go the extra mile.
✨Communication Skills Matter
As you'll be communicating in both Dutch and English, make sure to showcase your language skills during the interview. Practice articulating your thoughts clearly and concisely, and consider how you can convey complex information simply, especially when discussing insurance or bike repairs.
✨Show Your Team Spirit
Laka values collaboration, so be ready to discuss your experiences working in teams. Share examples of how you've contributed to group projects or supported colleagues. Highlight your enthusiasm for learning from others and being part of a close-knit team.
