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- Tasks: Support cyclists with queries and claims, ensuring a smooth experience.
- Company: Join Laka, a remote-first company dedicated to cyclist support.
- Benefits: Enjoy flexible working, share options, bonuses, and generous leave.
- Other info: Be part of an inclusive community with great career growth.
- Why this job: Make a real difference for cyclists while developing your skills.
- Qualifications: Fluency in English and French, Dutch, or German; empathy for cyclists.
The predicted salary is between 30000 - 40000 £ per year.
The role Customer Experience (CX) at Laka – you will be the first point of contact for customer and claim-related enquiries, helping cyclists across the UK and the Netherlands.
What you’re responsible for:
- Supporting customers with questions about Laka’s products and new initiatives via web chat and email.
- Assisting members to file claims and guiding them through the repair or replacement of bicycles and kit, coordinating with third-party shops, manufacturers and distributors.
- Serving as the first point of contact for B2B partners and helping them get riders back on the road.
- Working closely with the CX team in the UK and the Netherlands to deliver a convenient, swift and seamless experience.
- Collecting feedback from the collective and producing actionable insights to support decision-making across the company.
- Contributing to squad-based projects that span Marketing, Product or Technology teams.
Requirements:
- Fluency in English and at least one of French, Dutch or German.
- Strong empathy for cyclists and the challenges they face when their bike is nicked, damaged or when an injury occurs.
- Comfortable with technical cycling terminology; ability to learn new terms quickly.
- Enjoyment in helping people and delivering exceptional service.
- Fast learner, able to gain proficiency with common tools and systems; training will be provided.
- Excellent written communication in Dutch and English.
Benefits:
- Remote-first working – choose home or offices in London or Bristol.
- Share options for all staff.
- Company bonus scheme – 5% of base salary if targets are met.
- 25 days annual leave, 5 days rollover.
- Pension scheme – 3% employer contribution.
- Private medical insurance with optional add-on for partners and dependants.
- £15 lunch allowance each first Wednesday of the month.
- Company-wide events and monthly socials.
- Laka swag including jumper and t-shirts.
- £10 monthly credit for cycling insurance and industry discounts.
- Unlimited mental health support via Spill.
We are committed to building an inclusive community and welcome applicants of all backgrounds. If you’d like to request a reasonable adjustment during the application or assessment process, please email.
Customer Success Specialist (English and French or German or Dutch speaking in Bristol employer: Laka
Contact Detail:
Laka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist (English and French or German or Dutch speaking in Bristol
✨Tip Number 1
Get to know the company inside out! Research Laka’s products and values so you can chat confidently about how you can contribute to their mission. This will show them you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to express yourself clearly in English and your second language is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your empathy! Share personal stories or experiences that highlight your understanding of cyclists' challenges. This will help you connect with the interviewers and demonstrate that you truly care about helping customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Specialist (English and French or German or Dutch speaking in Bristol
Some tips for your application 🫡
Show Your Passion for Cycling: Let us know why you love cycling! Share your experiences and how they relate to the role. This will help us see your empathy for cyclists and the challenges they face.
Tailor Your Application: Make sure to customise your application for the Customer Success Specialist role. Highlight your relevant skills and experiences, especially in customer service and communication, to catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's technical cycling terms. We appreciate well-structured responses that are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Laka
✨Know Your Stuff
Make sure you’re familiar with Laka’s products and services. Brush up on cycling terminology and understand the common issues cyclists face. This will help you answer questions confidently and show your empathy for customers.
✨Practice Your Languages
Since fluency in English and another language is key, practice speaking and writing in both. Prepare to demonstrate your language skills during the interview by discussing customer scenarios in both languages.
✨Show Your Customer Service Skills
Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories, highlighting your problem-solving abilities and how you handle challenging situations.
✨Be Ready to Collaborate
Laka values teamwork, so be prepared to discuss how you’ve worked with others in previous roles. Think about how you can contribute to squad-based projects and support your colleagues in delivering exceptional customer experiences.