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- Tasks: Assist cyclists with insurance needs and support them through claims.
- Company: Progressive insurance company in Bristol focused on customer experience.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Join us to transform the insurance industry while helping fellow cyclists.
- Qualifications: Bilingual in English and another language, with strong empathy and teamwork skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A progressive insurance company in Bristol is seeking a Customer Experience representative dedicated to assisting cyclists with their insurance needs. This role involves supporting customers through claims, communicating effectively in English and another language, and working collaboratively with teams to improve overall service.
Ideal candidates show strong empathy for cyclists and are keen to grow within a fast-paced environment. Join us in transforming the insurance industry!
Bilingual Customer Success Specialist — EN + FR/Dutch/DE in Bristol employer: Laka
Contact Detail:
Laka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Success Specialist — EN + FR/Dutch/DE in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work with cyclists. Use LinkedIn or local meetups to connect and learn more about the company culture.
✨Tip Number 2
Practice your language skills! Since this role requires bilingual communication, brush up on your French, Dutch, or German. Try role-playing customer scenarios with a friend to build confidence.
✨Tip Number 3
Show your passion for cycling! Share your experiences or any community involvement related to cycling during interviews. It’ll show you genuinely care about the customers you’ll be helping.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and passion. Plus, it gives us a chance to see your application in the best light possible!
We think you need these skills to ace Bilingual Customer Success Specialist — EN + FR/Dutch/DE in Bristol
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let us know about your love for cycling! Share any personal experiences or insights that highlight your empathy for cyclists. This will help us see how you connect with our mission.
Highlight Your Language Skills: Since this role requires bilingual communication, make sure to showcase your language skills clearly. Whether it's English and French, Dutch, or German, we want to see how you can effectively support our diverse customer base.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Success Specialist role. We appreciate candidates who take the extra step to align their experience with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Laka
✨Know Your Customer
Familiarise yourself with the cycling community and their specific insurance needs. Research common issues cyclists face and think about how you can empathise with them during the interview. This will show your genuine interest in the role and the customers you'll be supporting.
✨Language Proficiency Matters
Since this role requires bilingual communication, practice speaking in both English and your second language. Prepare to demonstrate your language skills during the interview by discussing scenarios where you might need to switch languages to assist a customer effectively.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to share examples of how you've worked well in teams before. Think about times when you contributed to improving service or resolving conflicts, as this will highlight your ability to work in a fast-paced environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company's approach to customer service or how they support their employees' growth. It shows you're engaged and serious about the opportunity to join their team.
