Laka is hiring a Customer Experience professional to be the go-to contact for general and claim-related inquiries. You will guide customers on products and services and assist them through the claims process, ensuring a smooth experience.
You will join a small CX team across the UK and NL, collaborating with Marketing, Product and Technology to deliver a fast, seamless member journey and turning feedback into tangible CX improvements.
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Bilingual CX Specialist (EN/DE) – Bike Insurance employer: Laka
Laka is an exceptional employer that prioritises a remote-first work culture, allowing you the flexibility to choose between working from home or our vibrant offices in London and Bristol. With a strong focus on employee growth, we offer share options, a generous bonus scheme, and extensive benefits including private medical insurance and mental health support, all while fostering a diverse and inclusive environment where your unique qualities are celebrated.
