At a Glance
- Tasks: Support cyclists with queries and claims, ensuring a smooth experience.
- Company: Join Laka, a revolutionary insurance company for passionate cyclists.
- Benefits: Enjoy remote work, share options, bonuses, and 25 days holiday.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Be part of a team transforming the insurance industry for cyclists.
- Qualifications: Fluent in English and German, with a passion for cycling.
The predicted salary is between 27000 - 33000 £ per year.
Hello, we’re Laka.
For this role you will need to speak English and German and have technical bike knowledge!
Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business.
We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.
The role
Customer Experience (CX) at Laka is where this magic takes place. You’ll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function, you’ll be the first point of contact for general and claim-related enquiries.
What you’ll be getting up to:
- Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email.
- Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties.
- Be the first point of contact for our B2B partners, supporting them to get their riders back on the road.
- Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members.
- Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making.
- Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be.
Requirements
This role will be a great fit if you:
- Speak English and German.
- Have a super strong empathy for cyclists.
- Have a decent understanding of technical terms in cycling.
- Get loads of satisfaction from helping people going through a rough patch.
- Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!
- Are a fast learner and can get up to speed with common tools.
- Are comfortable chatting with our members, with excellent written communication in (native) German & English.
Before you apply, please make sure that you currently have the right to work in the UK.
Benefits
What can you expect from working at Laka?
- Remote-first way of working.
- Share options.
- Company bonus scheme.
- Annual leave - 25 days holiday (plus bank holidays).
- Pension scheme.
- Private medical insurance.
- Lunch on us - £15 every first Wednesday of the month.
- Company-wide events.
- Monthly socials.
- Laka swag.
- Laka credit - £10 credit per month towards insuring your bike(s).
- Mental health support.
Belonging at Laka
We’re committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging.
If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing support@laka.co.uk.
Remote Customer Success Specialist German and English Speaking in Ely employer: Laka & Company
Laka is an exceptional employer that champions flexibility and innovation, offering a unique opportunity for Financial Controllers/Accountants to thrive in a dynamic environment. With the option to work remotely or from our vibrant offices in London, Bristol, or Amsterdam, employees enjoy a supportive culture that prioritises personal growth, competitive benefits like a company bonus scheme, and a commitment to diversity and inclusion. Join us to be part of a collective that not only protects cyclists but also fosters a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Specialist German and English Speaking in Ely
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Laka & Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Laka & Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Specialist German and English Speaking in Ely
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Laka & Company:Your cover letter is your chance to shine! Tell us why you want to work at Laka & Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Laka & Company!
How to prepare for a job interview at Laka & Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
