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For Companies At a Glance
- Tasks: Provide exceptional guest care, assist with check-in/check-out, and promote hotel services.
- Company: Join a fabulous hotel collection in beautiful countryside, focused on great people and experiences.
- Benefits: Enjoy competitive pay, 29 days holiday, discounts, free meals, gym access, and more!
- Why this job: Be part of a vibrant team where your personality shines and every day is fun and rewarding.
- Qualifications: Previous hotel experience preferred; passion for customer service and strong communication skills required.
- Other info: B Corp accredited, committed to improving our People, Product, and Planet.
The predicted salary is between 24000 - 36000 £ per year.
In a Nutshell
We’re a Collection of fabulous Hotels set in beautiful countryside and our hotels are full of great people… A great team. We are actively seeking Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Role Responsibility
- Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests.
- Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard.
- Assist with luggage and valet parking.
- Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
- Ensuring billing accuracy.
- Operating the switchboard.
- Guest Services administrative tasks.
The Ideal Candidate
Are you right for us? Our successful candidate will have:
- Previous hotel experience desirable.
- Passion for delivering excellent customer service.
- The ability to work under pressure and to multi task.
- Immaculate presentation and grooming.
- Strong communication skills.
- Confidence and initiative.
- Computer literacy.
- A clear, friendly and professional telephone manner.
Package Description
And now for the good stuff. Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage Employer.
- 29 days holiday (increasing with length of service).
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties.
- Really big discounts of room nights across all Exclusive properties.
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free.
- Recognition and rewards scheme.
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books.
- Cycle to work scheme.
About the Company
Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
Guest Services Assistant (Sparsholt) employer: Lainston House
Contact Detail:
Lainston House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Sparsholt)
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the ins and outs of what we offer will help you speak confidently about how you can enhance the guest experience.
✨Tip Number 2
Showcase your personality during any interactions with us. We value authenticity, so let your warmth and enthusiasm shine through when discussing your passion for customer service.
✨Tip Number 3
Prepare to discuss scenarios where you've gone the extra mile for a customer. We love candidates who can demonstrate their commitment to exceptional service and how they handle pressure.
✨Tip Number 4
Practice your communication skills, especially over the phone. A friendly and professional telephone manner is crucial for this role, so consider role-playing with a friend to refine your approach.
We think you need these skills to ace Guest Services Assistant (Sparsholt)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided exceptional guest care, as this is crucial for the Guest Services Assistant position.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific experiences that demonstrate your ability to connect with guests and provide excellent service, aligning with the company's values.
Showcase Communication Skills: In your application, highlight your strong communication skills. Provide examples of how you've effectively interacted with guests or colleagues in past roles, as this is essential for the role.
Demonstrate Initiative: Include instances where you've gone above and beyond in your previous jobs. This could be anything from resolving a guest issue to suggesting improvements in service, showing that you're an 'extra miler' who genuinely cares.
How to prepare for a job interview at Lainston House
✨Show Your Personality
This role is all about warmth and character, so let your personality shine through during the interview. Be genuine and approachable, as they are looking for someone who can connect with guests effortlessly.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you went the extra mile to ensure guest satisfaction, as this will resonate well with the interviewers.
✨Practice Communication
Strong communication skills are essential for this position. Practice speaking clearly and confidently, especially when discussing how you would handle guest inquiries or complaints. A friendly and professional tone is key.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. They want people who are not just skilled but also fit well within their team. Showing that you understand and align with their ethos will give you an edge in the interview.
