Guest Services Assistant

Guest Services Assistant

Hampshire Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide exceptional guest care from check-in to check-out, ensuring a memorable experience.
  • Company: Join a fabulous collection of hotels in beautiful countryside, dedicated to great service and teamwork.
  • Benefits: Enjoy competitive pay, 29 days holiday, discounts, free meals, gym access, and more!
  • Why this job: Be part of a vibrant team where your personality shines and every day is fun and rewarding.
  • Qualifications: Previous hotel experience preferred; passion for customer service and strong communication skills required.
  • Other info: B Corp accredited, committed to improving our People, Product, and Planet.

The predicted salary is between 24000 - 36000 £ per year.

In a Nutshell

We’re a Collection of fabulous Hotels set in beautiful countryside and our hotels are full of great people… A great team. We are actively seeking Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.

Role Responsibility

  • Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests.
  • Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard.
  • Assist with luggage and valet parking.
  • Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
  • Ensuring billing accuracy.
  • Operating the switchboard.
  • Guest Services administrative tasks.

The Ideal Candidate

Are you right for us? Our successful candidate will have…

  • Previous hotel experience desirable.
  • Passion for delivering excellent customer service.
  • The ability to work under pressure and to multi task.
  • Immaculate presentation and grooming.
  • Strong communication skills.
  • Confidence and initiative.
  • Computer literacy.
  • A clear, friendly and professional telephone manner.

Package Description

And now for the good stuff. Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

  • Competitive salary, benefits and we pay above the Real Living Wage Employer.
  • 29 days holiday (increasing with length of service).
  • We operate a discretionary service charge system.
  • 50% Discount on food and beverage across all Exclusive properties.
  • Really big discounts of room nights across all Exclusive properties.
  • PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
  • Meals on duty provided for free.
  • Recognition and rewards scheme.
  • Access to our learning platform including great training and development programs.
  • Free gym access + where available dedicated classes.
  • B Corp accredited and commitment to improving our People, Product and Planet.
  • Free downloads to newspapers, magazines and books.
  • Cycle to work scheme.

About the Company

Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:

  • We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
  • We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
  • We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
  • You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
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Contact Detail:

Lainston House Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Services Assistant

✨Tip Number 1

Familiarise yourself with the hotel’s services and amenities. Knowing the ins and outs of what the hotel offers will allow you to confidently assist guests and make recommendations, showcasing your initiative and passion for customer service.

✨Tip Number 2

Practice your communication skills, especially in a friendly and professional manner. Role-play scenarios with friends or family where you greet guests, handle inquiries, or resolve issues to build your confidence and ensure you shine during interactions.

✨Tip Number 3

Demonstrate your ability to multitask by managing various responsibilities at once. You could volunteer for events or take on roles that require juggling multiple tasks, which will prepare you for the dynamic environment of a guest services assistant.

✨Tip Number 4

Showcase your personality during any informal interactions or networking opportunities. Whether it’s through social media or local events, let your character shine through, as the company values individuals who are genuine and personable.

We think you need these skills to ace Guest Services Assistant

Exceptional Customer Service
Strong Communication Skills
Immaculate Presentation and Grooming
Ability to Work Under Pressure
Multi-tasking Skills
Confidence and Initiative
Computer Literacy
Friendly and Professional Telephone Manner
Attention to Detail
Problem-Solving Skills
Teamwork and Collaboration
Sales Skills for F&B and Services
Time Management
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you provided exceptional guest care, as this is crucial for the Guest Services Assistant position.

Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific experiences that demonstrate your ability to connect with guests and provide excellent service, aligning with the company's values.

Highlight Key Skills: In your application, focus on skills such as communication, multitasking, and computer literacy. Provide examples of how you've successfully used these skills in past roles to enhance guest experiences.

Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work there and how you can contribute to their team culture and commitment to excellent service.

How to prepare for a job interview at Lainston House

✨Show Your Personality

This role is all about warmth and character, so let your personality shine through during the interview. Be genuine and approachable, as the company values people who are comfortable being themselves.

✨Demonstrate Customer Service Skills

Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you went the extra mile to ensure guest satisfaction, as this is crucial for a Guest Services Assistant.

✨Practice Communication

Strong communication skills are essential for this role. During the interview, practice clear and friendly communication. You might even want to role-play common guest interactions to showcase your telephone manner and interpersonal skills.

✨Be Ready to Multi-task

The ability to work under pressure and manage multiple tasks is key. Be prepared to discuss how you've successfully handled busy situations in the past, demonstrating your organisational skills and ability to prioritise effectively.

Guest Services Assistant
Lainston House
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