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For Companies At a Glance
- Tasks: Provide exceptional guest care, from check-in to check-out, and assist with various hotel services.
- Company: Join a fabulous collection of hotels dedicated to outstanding hospitality in beautiful countryside settings.
- Benefits: Enjoy competitive pay, 29 days holiday, discounts, free meals, gym access, and more perks.
- Why this job: Be part of a vibrant team where your personality shines and you can make a real impact.
- Qualifications: Previous hotel experience is a plus; passion for customer service and strong communication skills are essential.
- Other info: We value character and initiative; be yourself and go the extra mile for our guests.
The predicted salary is between 24000 - 36000 £ per year.
In a Nutshell
We’re a Collection of fabulous Hotels set in beautiful countryside and our hotels are full of great people… A great team. We are actively seeking Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Role Responsibility
- Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests.
- Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard.
- Assist with luggage and valet parking.
- Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
- Ensuring billing accuracy.
- Operating the switchboard.
- Guest Services administrative tasks.
The Ideal Candidate
Are you right for us? Our successful candidate will have:
- Previous hotel experience desirable.
- Passion for delivering excellent customer service.
- The ability to work under pressure and to multi-task.
- Immaculate presentation and grooming.
- Strong communication skills.
- Confidence and initiative.
- Computer literacy.
- A clear, friendly and professional telephone manner.
Package Description
And now for the good stuff. Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage Employer.
- 29 days holiday (increasing with length of service).
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties.
- Really big discounts of room nights across all Exclusive properties.
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free.
- Recognition and rewards scheme.
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books.
- Cycle to work scheme.
About the Company
Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
Guest Services Assistant employer: Lainston House
Contact Detail:
Lainston House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with the hotel’s services and amenities. Knowing the ins and outs of what the hotel offers will allow you to confidently assist guests and make recommendations, showcasing your initiative and passion for customer service.
✨Tip Number 2
Practice your communication skills, especially in a friendly and professional manner. Role-playing different guest scenarios with friends or family can help you feel more comfortable and prepared for real interactions.
✨Tip Number 3
Showcase your personality during any informal interactions or networking events. Being genuine and approachable can leave a lasting impression on potential employers and demonstrate that you’re a 'people person'.
✨Tip Number 4
Research the company culture and values. Understanding what they stand for will help you align your responses and behaviour during interviews, showing that you are not just a fit for the role but also for the team.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you provided exceptional guest care, as this is crucial for the Guest Services Assistant position.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention specific examples of how you've gone the extra mile for guests in past roles, aligning with the company's values.
Showcase Communication Skills: In your application, highlight your strong communication skills. Provide examples of how you've effectively interacted with guests or colleagues, demonstrating your friendly and professional manner.
Express Enthusiasm for the Role: Convey your excitement about the opportunity to work as a Guest Services Assistant. Mention why you are drawn to this role and how you can contribute to creating memorable experiences for guests.
How to prepare for a job interview at Lainston House
✨Show Your Personality
This role is all about warmth and character, so let your personality shine through during the interview. Be genuine and approachable, as the company values people who are comfortable being themselves.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you went the extra mile to ensure guest satisfaction, as this is crucial for the Guest Services Assistant role.
✨Practice Communication
Strong communication skills are essential. Practice speaking clearly and confidently, especially when discussing how you would handle guest interactions. A friendly and professional telephone manner is also key, so consider role-playing phone scenarios.
✨Be Ready to Multi-task
The ability to work under pressure and manage multiple tasks is vital. Think of examples where you successfully juggled various responsibilities, and be prepared to discuss how you prioritise tasks in a busy environment.
