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- Tasks: Provide exceptional care to guests and assist with reservations and billing.
- Company: Join a collection of fabulous hotels in stunning countryside settings.
- Benefits: Enjoy competitive pay, 29 days holiday, and discounts on food and stays.
- Why this job: Be part of a friendly team that values customer service and personal growth.
- Qualifications: Passion for customer service, computer literacy, and a friendly phone manner required.
- Other info: Free meals on duty and access to training and development opportunities.
The predicted salary is between 28800 - 42000 £ per year.
We are actively seeking a Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
Key Responsibilities:
- Ensuring billing accuracy.
- Operating the switchboard.
- Guest Services administrative tasks.
Requirements:
- Passion for delivering excellent customer service.
- Computer literacy.
- A clear, friendly and professional telephone manner.
As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage Employer.
- 29 days holiday (increasing with length of service).
- Discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties.
- Significant discounts on room nights across all Exclusive properties.
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free.
- Recognition and rewards scheme.
- Access to our learning platform including great training and development.
- Cycle to work scheme.
You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. When you tell a guest you’re happy to help, you have to mean it.
Contact Detail:
Lainston House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Facilities Services Officer
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered by the hotels. Knowing the ins and outs of what you can recommend to guests will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate your passion for delivering excellent service, which is crucial for the Assistant Facilities Services Officer position.
✨Tip Number 3
Research common guest queries and complaints in the hospitality industry. Being prepared with thoughtful responses will demonstrate your proactive approach and readiness to handle various situations that may arise.
✨Tip Number 4
Network with current or former employees of the hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Assistant Facilities Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Assistant Facilities Services Officer position. Tailor your application to highlight your relevant experience in customer service and administrative tasks.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for delivering excellent customer service. Mention specific experiences where you have gone above and beyond for guests, and express why you want to work in a hotel environment.
Highlight Relevant Skills: In your CV, emphasise your computer literacy, telephone manner, and any previous experience in guest services or hospitality. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Lainston House
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a guest or resolve an issue.
✨Demonstrate Your Communication Skills
Since the role requires a clear, friendly, and professional telephone manner, practice articulating your thoughts clearly. You might even want to do a mock phone call with a friend to get comfortable with how you present yourself over the phone.
✨Familiarise Yourself with the Company
Research the hotels and their services thoroughly. Knowing about their F&B destinations, special events, and overall ethos will show that you are genuinely interested in the company and its offerings.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult guests, managing billing accuracy, and your experience with administrative tasks. Prepare thoughtful responses that highlight your skills and experiences relevant to the role.
