Store Host

Could you help shape the future of Laings? Are you looking for an opportunity to work with a renowned jeweller, who continues to invest in its people and their future? Would you like to join a supportive team environment designed to help you reach your career goals?

The World of Laings

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK. With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops. Despite an everchanging landscape, Laings continues to invest in its future.

A Career as Unique as You Are

You will be the face of our brand and the first point of contact to our esteemed customers in-store. An important position holder, as our initiator of unique, welcoming, and unforgettable experiences for our clientele. Delivering outstanding customer service, you will proudly uphold a high level of professionalism that is synonymous with our Laings standards. You will surprise and engage customers treating them to no less than a 5-star experience, assisting within our Edinburgh Showroom team 38.75 hours per week, 5 days out of 7.

Here is How We See Your Role:

• Be proactive in welcoming and approaching our customers in store, positively enhancing the flow of each of their luxury experiences.
• Engage with our clientele, be curious to identify their needs and confidently introduce them to yourself and relevant team members.
• Support with planning and co‑ordinating appointments as requested.
• Assist with Sales or Service teams across breaks and request for additional support on the floor when required.
• Have an awareness in store, openly communicating with customers to manage waiting times appropriately.
• Offer an experience above and beyond, share recommendations for restaurants or local exhibitions, assist further with guiding customers to seating along with serving refreshments.
• Handover to Sales and Service team to neighbouring team members, ensuring the customer is directed to the right location.
• Foster relationships with return customers to our Stores.
• Be proactive and identify areas of improvement, be open to sharing ideas.
• Collaborate closely with our leadership team, be mindful of raising potential customer complaints.
• Contribute to always ensuring excellent standards in‑store.

The Perfect Person We are Looking For:

• Hold similar experience in the Retail or Hospitality sector, comfortable in delivering world class service.
• Ability to be flexible when it comes to meeting customer requests, ensuring that each customer is provided with a bespoke in‑store experience.
• A great communicator, personable with a natural flair for striking up conversation.
• Self‑motivated, enthusiastic and a competent multi‑tasker.
• Impeccable personal presentation with an eagerness to learn and build on product knowledge.

Why Laings?

We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day. From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform. We are proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.

Engage with us!