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For Companies At a Glance
- Tasks: Welcome customers and create unforgettable luxury experiences in-store.
- Company: Prestigious family-run jewellers with a rich 180-year legacy.
- Benefits: Flexible benefits, industry training, and discounts at top retailers.
- Why this job: Be the face of Laings and make a real impact on customer experiences.
- Qualifications: Experience in retail or hospitality, great communication skills, and a passion for service.
- Other info: Join a supportive team focused on personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
The World of Laings
Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.
With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.
Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.
A Career as Unique as You Are
You will be the face of our brand and the first point of contact to our esteemed customers in-store. An important position holder, as our initiator of unique, welcoming, and unforgettable experiences for our clientele. Delivering outstanding customer service, you will proudly uphold a high level of professionalism that is synonymous with our Laings standards. You will surprise and engage customers treating them to no less than a 5-star experience, assisting within our Southampton Showroom team 38.75 hours per week, 5 days out of 7.
Here is How We See Your Role:
- Be proactive in welcoming and approaching our customers in store, positively enhancing the flow of each of their luxury experiences.
- Engage with our clientele, be curious to identify their needs and confidently introduce them to yourself and relevant team members.
- Support with planning and co-ordinating appointments as requested.
- Assist with Sales or Service teams across breaks and request for additional support on the floor when required.
- Have an awareness in store, openly communicating with customers to manage waiting times appropriately.
- Offer an experience above and beyond, share recommendations for restaurants or local exhibitions, assist further with guiding customers to seating along with serving refreshments.
- Handover to Sales and Service team to neighbouring team members, ensuring the customer is directed to the right location.
- Foster relationships with return customers to our Stores.
- Be proactive and identify areas of improvement, be open to sharing ideas.
- Collaborate closely with our leadership team, be mindful of raising potential customer complaints.
- Contribute to always ensuring excellent standards in-store.
The Perfect Person We are Looking For:
- Hold similar experience in the Retail or Hospitality sector, comfortable in delivering world class service.
- Ability to be flexible when it comes to meeting customer requests, ensuring that each customer is provided with a bespoke in-store experience.
- A great communicator, personable with a natural flair for striking up conversation.
- Self-motivated, enthusiastic and a competent multi-tasker.
- Impeccable personal presentation with an eagerness to learn and build on product knowledge.
Why Laings?
We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.
From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform.
We are proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.
Engage with us!
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Store Host employer: Laings
Contact Detail:
Laings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Host
✨Tip Number 1
Get to know the brand! Before you step into that interview, do a bit of homework on Laings. Familiarise yourself with their history, values, and what makes them unique in the jewellery world. This will not only impress them but also help you connect better during your conversation.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of Laings, think about how you can create those unforgettable experiences for customers. Role-play scenarios with friends or family where you handle different customer requests and complaints. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your personality! Laings is looking for someone personable and engaging, so don’t be afraid to let your true self shine through. Share your passion for jewellery and luxury experiences during the interview. Remember, they want to see how you can connect with their clientele!
✨Tip Number 4
Apply through our website! We at StudySmarter encourage you to submit your application directly on Laings' site. It shows initiative and gives you a chance to stand out from the crowd. Plus, it’s a great way to ensure your application gets into the right hands!
We think you need these skills to ace Store Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the brand. Remember, you're applying to be the face of Laings, so show us why you'd be a great fit!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in retail or hospitality. We’re looking for someone who can deliver world-class service, so emphasise any past roles where you've gone above and beyond for customers. It’s all about showcasing how you can contribute to our 5-star experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re passionate about joining Laings. Share specific examples of how you've created memorable customer experiences in the past. This is your moment to connect your skills with what we value at Laings!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Laings
✨Know the Brand Inside Out
Before your interview, take some time to research Laings and its rich history. Understand their values, the types of jewellery they offer, and what sets them apart from other jewellers. This knowledge will not only impress your interviewers but also help you connect with their brand ethos.
✨Showcase Your Customer Service Skills
As a Store Host, delivering exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can create memorable experiences and be ready to discuss how you would handle various customer scenarios.
✨Dress to Impress
Given the luxury nature of Laings, your personal presentation should reflect the brand's high standards. Choose an outfit that is smart and professional, ensuring you look polished and well-groomed. This will demonstrate your understanding of the brand's image and your commitment to professionalism.
✨Be Ready to Engage
During the interview, be prepared to engage in conversation. Practice your communication skills and think about how you can strike up a friendly dialogue. Show your enthusiasm for the role by asking insightful questions about the company and the team, which will highlight your genuine interest in becoming part of Laings.
