Jewellery Designer and Sales

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK. With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A Career as Unique as You Are

As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will be part of your everyday environment.

Here is How We Envision Your Role:

• Provide customers with the knowledge, confidence and exceptional service needed to make informed purchases, always acting in their best interests and leaving them feeling well cared for.
• Develop and maintain in depth knowledge of the brand and product range, sharing this with pride and enthusiasm while attracting new customers through inbound enquiries, walk ins and leads to achieve sales targets.
• Communicate to a high standard with colleagues, sharing insights and feedback from the sales process to support team success.
• Maintain excellent presentation standards across the showroom and jewellery, and efficiently receive and book customer repairs.
• Deliver an exemplary, personal Laings Bespoke experience by upholding brand standards and providing a seamless luxury journey, from initial enquiry through to completion.
• Create high quality Laings style jewellery drawings and designs to client briefs, offering expert advice on design, timescales and pricing while producing accurate estimates and lead times.
• Ensure clear, consistent communication with clients, workshops and ERP systems throughout the bespoke process, maintaining meticulous records in line with company procedures.
• Source and select diamonds and gemstones to Laings standards, safeguard stock and client jewellery, and follow all internal policies.
• Build strong, lasting relationships with clients and collaborate closely with Sales, CRM, materials, and production teams to drive repeat business and promote Laings Bespoke, while taking ownership of enquiries and achieving business KPIs.

The Perfect Person We are Looking For:

• Positive, friendly and well mannered attitude with exceptional attention to detail.
• Calm, adaptable and flexible approach, with the ability to remain composed under pressure.
• Qualification in Jewellery or Jewellery Design, with the ability to produce accurate, high quality artwork and a strong eye for detail.
• Strong time management and organisational skills, with the ability to prioritise workload and work effectively both independently and as part of a team.
• Excellent communication and collaboration skills, confident in face to face, telephone and written interactions.
• Strong understanding and practical application of diamond and gemstone selection, jewellery and setting styles, manufacturing capabilities, and the functionality and integrity of fine jewellery.

Why join us at Laings?

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.