At a Glance
- Tasks: Guide clients through their service journey and respond to enquiries with empathy.
- Company: Join Laings, a prestigious family-run jewellers with over 180 years of legacy.
- Benefits: Enjoy competitive salary, employee discounts, and flexible benefits tailored to your needs.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of a team that blends tradition with innovation in luxury retail.
- Qualifications: Positive attitude, excellent communication skills, and experience with Microsoft Office.
The predicted salary is between 24300 - 29700 £ per year.
Be part of a legacy that blends tradition, innovation and excellence; Welcome to Laings.
The World of Laings
Laings is a prestigious family-run jewellers with a legacy spanning over 180 years.
Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.
With Eight showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands.
We also proudly present jewellery design and Services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.
Despite an everchanging landscape, Laings continues to invest in its future.
Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.
A Career as Unique as You Are
The role of Services Advisor plays an important role in guiding the clients through their Service journey and responding to any enquiries which may arise.
Additionally, the Services Advisor will assist colleagues by communicating and liaising across the business and with business partners providing necessary information to ensure a smooth experience ahead of clients’ in-store visits.
Our Services team assist 37.5 hours per week, 5 days out of 7.
Here is How We envision Your Role
- Provide an exemplary and personal Laings Customer Experience to all clients and colleagues through accurate, empathetic and respectful communication.
- Increase awareness of the Services Department and drive the business, through pro-active sales led conversations
- Work as a team to support the smooth running of the Services department by liaising with teams across the business and business partners.
- Communicate with clients via telephone, email and web chat to offer updates and answer enquiries in a timely manner.
- Work through our internal and external training programmes to widen knowledge and pursue personal development.
- Take ownership of assigned enquiries ensuring swift, helpful responses and/or escalating to line manager if required.
- Update ERP with all client and supplier communications.
- Communicate with workshops/brands via online platforms, email and telephone.
- Manage lead times and ensure timely delivery on each aspect of the Services journey.
- Navigate and update client accounts and sales history.
- Handle client objections relating to estimates or updates.
- Use understanding of Products and associated Services Products and Services Journey to educate clients and give advice on recommendations and updates.
- Work to achieve business KPIs relating to sales and quality.
- Processing, interpretation and preparation of estimates in line with product knowledge and working within the Laings pricing structure and parameters.
- Manage ‘Chase Diary’, updating Services records as changes occur.
- Set up and take client payment for Services and Products.
- Communicate progress on team and personal tasks and complete handovers.
The Perfect Person We are Looking For
- Positive outlook.
- Polite, friendly and well mannered.
- Ability to remain calm under pressure.
- Adaptable and flexible.
- Excellent written and grammatical skills.
- Experienced in Microsoft Outlook, Word, Basic Excel.
- Problem solving ability.
- Time Management and Prioritisation Skills.
- Outstanding attention to detail.
Why join us at Laings?
- We offer you an attractive package commensurate with experience, competitive salary and team commission structure.
- From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues.
- Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life.
- We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.
- Plus, enjoy your birthday off each year as an additional employee benefit.
Laings are committed to fostering diversity, inclusion, equity and wellbeing.
While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination.
Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalized instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.
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Service Advisor in Glasgow employer: Laings
At Laings, we pride ourselves on being a prestigious family-run jewellers with a rich legacy of over 180 years, offering a supportive and inclusive work environment that values each employee's unique contributions. As a Service Advisor, you will benefit from competitive salaries, flexible benefits tailored to your needs, and the opportunity for personal development through our comprehensive training programmes. Join us in a culture that champions diversity and well-being, where you can thrive while delivering exceptional service to our valued clients across our beautiful showrooms in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Laings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Laings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Laings:Your cover letter is your chance to shine! Tell us why you want to work at Laings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Laings!
How to prepare for a job interview at Laings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
