Sales Executive in Glasgow

Laings is a prestigious family‑run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK. With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands.

As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will be part of your everyday environment.

Here is How We Envision Your Role:

• Deliver an exceptional, bespoke customer experience, building long‑term relationships and client loyalty.
• Use your jewellery and watch expertise to confidently guide customers through purchases, ensuring informed and meaningful decisions.
• Act as a brand ambassador, demonstrating deep knowledge of jewellery, luxury watches, diamonds and gemstones with pride and credibility.
• Proactively generate and convert sales opportunities through online, telephone and in‑store enquiries, as well as client outreach and networking.
• Consistently achieve and exceed individual and boutique sales targets, with a strong commercial focus.
• Build, maintain and develop a strong client book, driving repeat business and referrals.
• Share insights and feedback with colleagues to continually enhance the customer journey and sales performance.
• Maintain exceptional showroom standards, ensuring product and watch display presentation reflects the luxury brand.
• Manage after‑sales care, including repairs, servicing enquiries, follow‑ups and ongoing client communication.
• Take ownership of stock control, including high‑value product and watch handling, stock takes and inventory accuracy.

The Perfect Person We Are Looking For:

• Proven experience in jewellery and watch sales, with strong knowledge of diamonds, gemstones and luxury timepieces.
• Strong understanding of key luxury watch brands, their heritage, and product ranges.
• Demonstrated track record of achieving and exceeding sales targets in a luxury retail environment.
• Highly skilled in building rapport, trust and long‑term client relationships.
• Passionate about delivering a personalised, high‑end customer experience.
• Commercially driven, proactive and confident in generating and closing sales opportunities.
• Strong communicator who collaborates effectively within a team and thrives when working independently.
• Detail‑oriented with a high level of ownership and accountability.

Why join us at Laings? We offer you an attractive package commensurate with experience. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform. Laings are committed to fostering diversity, inclusion, equity and wellbeing.

Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.