At a Glance
- Tasks: Create unforgettable experiences for clients while guiding them in luxury jewellery purchases.
- Company: Join Laings, a prestigious family-run jewellers with over 180 years of heritage.
- Benefits: Flexible benefits, industry training, discounts, and a focus on employee wellbeing.
- Other info: Inclusive culture that nurtures individuality and personal growth.
- Why this job: Be part of an innovative team transforming luxury retail experiences.
- Qualifications: Passion for luxury products and proven sales experience required.
The predicted salary is between 28800 - 43200 € per year.
Laings is a prestigious family‑run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK. With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands.
As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will be part of your everyday environment.
Here is How We See Your Role:
- Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
- Leave customers with the feeling they received the best service.
- Developing in‑depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
- Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk‑ins) to qualify the jewellery needs of prospective customers.
- Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
- Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
- Maintaining excellent presentation of the jewellery and showroom.
- Receiving and booking repairs from customers.
- Following up with customers after their purchase for after‑care issues and to request reviews.
- Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.
The Perfect Person We are Looking For:
- A passion for luxury products including jewellery, diamonds, gemstones and watches.
- A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
- Luxury retail sales experience (does not need to be jewellery specific).
- An ability to quickly build trust and rapport with clients and the wider Laings team.
- Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
- Able to work both as part of a team and by using your own initiative.
Why Laings? We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.
Sales Consultant in Edinburgh employer: Laings
Laings is an exceptional employer that champions a culture of inclusivity and personal growth, making it an ideal place for passionate individuals to thrive in the luxury retail sector. With a rich heritage and a commitment to innovation, employees benefit from comprehensive training, flexible benefits tailored to individual needs, and a supportive environment that fosters mutual respect and trust. Working in our Edinburgh showroom not only offers the chance to engage with prestigious jewellery and watches but also to be part of a team dedicated to creating unforgettable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Edinburgh
✨Tip Number 1
Get to know Laings inside out! Familiarise yourself with their products, history, and values. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely passionate about what they do.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell a piece of jewellery or a luxury watch. Be ready to demonstrate your ability to create those magical moments for customers, just like Laings aims to do.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Laings. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Sales Consultant in Edinburgh
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for luxury products shine through! We want to see that you’re genuinely excited about jewellery and watches, so share any personal experiences or interests that connect you to our brand.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Sales Consultant role. Highlight your sales achievements and customer service excellence, as these are key to impressing us!
Be Personable:We’re all about creating magical moments for our clients, so your application should reflect your personality. Use a friendly tone and don’t be afraid to show a bit of your character – we want to know who you are beyond just your qualifications.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application in the right light and gives you a chance to showcase your enthusiasm for joining the Laings family!
How to prepare for a job interview at Laings
✨Know Your Products Inside Out
Before the interview, dive deep into Laings' product range. Familiarise yourself with the different types of jewellery, gemstones, and luxury watches they offer. Being able to discuss specific pieces and their unique features will show your passion and knowledge, which is crucial for a Sales Consultant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you went above and beyond to meet a customer's needs or how you handled difficult situations. This will demonstrate your ability to create those 'magical moments' that Laings values.
✨Emphasise Your Sales Achievements
Be ready to talk about your sales track record. Highlight specific targets you've met or exceeded in previous roles, especially in luxury retail. Use numbers and percentages to quantify your success, as this will help paint a clear picture of your capabilities to the interviewers.
✨Connect with the Brand's Heritage
Laings has a rich history, so take some time to understand their legacy and values. During the interview, express how you resonate with their commitment to quality and customer experience. This connection can set you apart and show that you're not just looking for any job, but are genuinely interested in being part of their story.
