eCommerce Assistant

Could you help shape the future of Laings? Are you looking for an opportunity to work with a renowned jeweller, who continues to invest in its people and their future? Would you like to join a supportive team environment designed to help you reach your career goals?

The World of Laings

Laings is a prestigious family‑run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK. With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state‑of‑the‑art workshops. Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep‑rooted heritage that anchors the Laings story.

A Career as Unique as You Are

The eCommerce Assistant is responsible for the product lifecycle on our website, ensuring both brand and Laings products are identified, added with accuracy in a timely manner and consistently optimised to meet our sales goals. This role is pivotal to the success of the eCommerce roadmap and combines sales focus with the opportunity to develop in areas including SEO, analytics, client retention techniques and brand relationships, assisting within our eCommerce team 37.50 hours per week, 5 days out of 7.

Here is How We See Your Role:

• Own the end‑to‑end web photography workflow for jewellery and watch arrivals, ensuring all photography, product data and system processing are completed accurately and on schedule.
• Enrich and maintain product information within the ERP and eCommerce platform, including product copywriting, technical specifications, meta data and high quality imagery.
• Ensure luxury‑standard product presentation, using brand guidelines and performance data to optimise product pages and maintain consistency across the website.
• Maintain and update eCommerce project boards, proactively communicating status, risks and required actions to relevant stakeholders.
• Manage updates across third‑party platforms, including Google My Business and brand partner portals, ensuring information is accurate and aligned with Laings’ brand standards.
• Ensure all store information is accurate and up to date on our website, including opening hours and store correspondence.
• Assist with website testing when assigned, whilst consistently monitoring the website for areas to improve.
• Supporting with SEO projects and tasks including metadata updates, on‑page copy enhancements and keyword optimisation.
• Conduct competitor and industry research, summarising insights to support trading decisions and digital strategy.
• Contribute to eCommerce KPIs, ensuring all duties are completed to a high standard with a commercial, sales‑driven approach.

The Perfect Person We are Looking For:

• Commercially minded and sales‑driven, with a strong focus on achieving eCommerce growth and financial targets.
• Highly organised with excellent attention to detail and ability to manage multiple tasks at pace.
• Collaborative team player, able to support colleagues while maintaining ownership of assigned responsibilities.
• Demonstrated proficiency across the Microsoft 365 suite, with expertise in Excel, PowerPoint and Word.
• Excellent written communication, including grammar, product descriptive writing and brand‑appropriate tone.
• Willingness and ability to learn new skills and new technologies, particularly related to eCommerce.
• Familiarity with luxury brand standards, customer expectations and high‑end product presentation.

Why Laings?

We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty and trust, to foster an environment ensuring that our passionate employees feel inspired every day. From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform. We are proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.

Engage with us!