Diamond Manager

Overview

Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge.

Across all generations we have continued to foster collaborative work environments for like-minded people who share their knowledge, expertise, and skill. Our principles of an inclusive culture are based on mutual respect, honesty and trust to foster an environment that makes our colleagues feel inspired every day. We continue to look for talented individuals who will share our passion for quality, vision for continued growth and success and are dedicated to developing their expertise.

As we seek to build on our team of experts we have a new opportunity for a Diamond Manager, keen to develop a successful career and elevate our Cardiff store’s success.

Find your place in our Family.

As our Diamond Manager, you will bring your enthusiasm and extensive Diamond and Jewellery knowledge to the role. You will proactively collaborate with our senior store managers and colleagues in the effective day to day operations of our luxury showroom and ensure a safe and welcoming environment for all. This is a key position where you will be our acting manager in the absence of both our General and Assistant Managers.

You will be results-driven responsible for leading, supporting and inspiring sales professionals within your team, fostering a culture of excellence. Applying your sound people management skills, you will be responsible for imparting colleague training and development and assist with recruitment processes when required. Overseeing the management and control of our Diamonds and Jewellery, you will liaise regularly with internal and external stakeholders on stock and display related matters along with strive to identify opportunities to both increase sales and improving our Diamond and Jewellery business.

Assisting in our Cardiff Flagship Showroom, your hours will be 38.75 hours per week, 5 days out of 7.

In your role with us, you will:

• Apply your previous leadership experience and passion for Diamonds and Jewellery, to assist our Showroom General Manager in building strong relationships and developing our colleagues’ expertise.
• Motivate and coach team members in store with senior managers, with the shared aim to deliver outstanding financial results.
• Maintain a high standard of Diamonds and Jewellery collections product display in our Showroom windows.
• Collaborate with our internal departments to ensure regular stock checking and replenishment of best-selling key lines.
• Build on our sound relationships with our external brand representatives.
• Ensure the showroom and our colleagues are safe and secure at all times, adhering to our business guidelines.
• Proactively undertake training and grasp opportunities for own personal growth and development.

Our ideal person we are looking for:

• Holds an unwavering passion for and extensive knowledge on Diamonds and Jewellery.
• Demonstratable people management experience is essential with a proven ability to inspire others, embracing teamwork.
• Meticulous attention to detail with an uncompromising focus on quality.
• Excellent interpersonal and customer service skills able to influence and lead by example.
• Able to manage multiple tasks and strive to consistently meet timelines.
• An entrepreneur mindset with a commercial awareness.

Our promise to you

As a trusted colleague and member of our Laings family, we strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Proudly, we are an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of race, religion or belief, gender identity, sexual orientation, national origin, age, medical condition or disability, or any other protected status, as we know this enriches our workplace with differing experiences and perspectives.

We offer a competitive salary and rewards package, and our benefits are flexible, meaning that employees can choose benefits to match their individual needs though our bespoke benefits platform. We also offer you unrivalled industry training to discounts on some of the UK’s leading retailers.

World of Laings

Founded in 1840, Laings is one of the largest independent jewellery businesses in the UK. With six luxurious showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers in our state-of-the-art workshops.

Your journey with us
Once we have received your expression of interest, we aim to provide you with a timely, valuable and personable recruitment process, allowing you to gain exposure to key decision makers and influencing individuals within our organisation.

ELEVATE YOUR CAREER IN 2025.

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