At a Glance
- Tasks: Lead and inspire a team in our luxury showroom, focusing on Diamonds and Jewellery.
- Company: Join Laings, a prestigious jewellery business with over 180 years of heritage.
- Benefits: Competitive salary, flexible benefits, and industry training opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Elevate your career while working with exquisite Diamonds and Jewellery.
- Qualifications: Passion for Diamonds, people management experience, and excellent customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge. Across all generations we have fostered collaborative work environments for like-minded people who share knowledge, expertise, and skill. Our inclusive culture is based on mutual respect, honesty and trust to inspire colleagues every day. We seek talented individuals who share our passion for quality and growth and are dedicated to developing their expertise.
We have a new opportunity for a Diamond Manager, keen to develop a successful career and elevate our Glasgow store’s success.
Find your place in our Family.
Role and responsibilities
As our Diamond Manager , you will bring enthusiasm and extensive Diamond and Jewellery knowledge to the role. You will collaborate with our senior store managers and colleagues in the effective day-to-day operations of our luxury showroom and ensure a safe and welcoming environment for all. This is a key position where you will be acting manager in the absence of both our General and Assistant Managers.
You will be results-driven, leading, supporting and inspiring sales professionals within your team, fostering a culture of excellence. You will impart colleague training and development and assist with recruitment processes when required. You will oversee the management and control of Diamonds and Jewellery, liaising regularly with internal and external stakeholders on stock and display matters, and identify opportunities to increase sales and improve the Diamond and Jewellery business.
Assisting in our Glasgow Flagship Showroom, your hours will be 37.5 hours per week, 5 days out of 7.
What you will do
- Apply your leadership experience and passion for Diamonds and Jewellery to assist the Showroom General Manager in building strong relationships and developing colleagues’ expertise.
- Motivate and coach team members in store with senior managers to deliver outstanding financial results.
- Maintain a high standard of Diamonds and Jewellery displays in showroom windows.
- Collaborate with internal departments to ensure regular stock checking and replenishment of best-selling key lines.
- Build relationships with external brand representatives.
- Ensure the showroom and colleagues are safe and secure at all times, adhering to business guidelines.
- Undertake training and pursue opportunities for personal growth and development.
Our ideal person
- Passion for and extensive knowledge of Diamonds and Jewellery.
- Demonstrable people management experience with the ability to inspire others and foster teamwork.
- Meticulous attention to detail with a focus on quality.
- Excellent interpersonal and customer service skills able to influence and lead by example.
- Ability to manage multiple tasks and meet timelines.
- Entrepreneurial mindset with commercial awareness.
Our promise to you
We are committed to internal development, mobility and offering opportunities to enhance both your personal and professional growth. We are proud to be an equal opportunities employer and welcome applications from suitably qualified candidates regardless of race, religion or belief, gender identity, sexual orientation, national origin, age, medical condition or disability, or any other protected status.
We offer a competitive salary and rewards package with flexible benefits to match individual needs, and industry training with discounts through our network of leading retailers.
World of Laings
Founded in 1840, Laings is one of the largest independent jewellery businesses in the UK. With six luxurious showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from prestigious brands. We also present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers in our state-of-the-art workshops.
Your journey with us
Once we have received your expression of interest, we aim to provide a timely, valuable and personable recruitment process, allowing you to gain exposure to key decision makers and influencing individuals within our organisation.
Application
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#J-18808-LjbffrDiamond Manager in Glasgow employer: Laings
Laings is an exceptional employer that values craftsmanship and artistry, offering a collaborative and inclusive work environment in the heart of Glasgow. As a Diamond Manager, you will benefit from extensive training opportunities, a competitive salary, and a culture that prioritises personal and professional growth, all while working with a passionate team dedicated to excellence in luxury jewellery. Join us to elevate your career in a prestigious setting where your expertise and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Diamond Manager in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Laings, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Laings!
We think you need these skills to ace Diamond Manager in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Laings, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Laings and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Laings that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Laings
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
