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- Tasks: Provide top-notch remote IT support and manage incidents across UK sites.
- Company: Join Laing O'Rourke, a leader in innovative construction and engineering.
- Benefits: Enjoy flexible shift hours, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
- Why this job: Make a difference by ensuring customer satisfaction and solving real IT challenges.
- Qualifications: Experience in IT Service Desk and knowledge of Microsoft 365 and Azure AD.
The predicted salary is between 25000 - 35000 £ per year.
Laing O'Rourke is looking for a Service Desk professional to join the IT Support team in Dartford. The role involves providing high-quality remote support across UK sites.
Key responsibilities include:
- Managing incidents
- Fulfilling service requests
- Ensuring customer satisfaction within SLAs
Candidates should have strong Service Desk experience in an ITIL environment and knowledge of Microsoft 365, Azure AD, and IT systems. The position requires a customer-focused attitude and strong problem-solving skills, with working hours being shift-based between 7am–6pm.
Remote IT Service Desk Analyst – ITIL, 1st Line Support in Kent employer: Laing O'Rourke
Contact Detail:
Laing O'Rourke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Service Desk Analyst – ITIL, 1st Line Support in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Laing O'Rourke on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and your knowledge of Microsoft 365 and Azure AD. We want to show that we’re not just familiar with the tools, but that we can use them to solve real problems.
✨Tip Number 3
Practice common interview questions related to customer service and problem-solving. We should be ready to share specific examples from our past experiences that highlight our skills in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team at Laing O'Rourke.
We think you need these skills to ace Remote IT Service Desk Analyst – ITIL, 1st Line Support in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL environments and showcases your skills with Microsoft 365 and Azure AD. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and problem-solving. Let us know why you’re excited about joining our team and how you can contribute to our mission of providing top-notch support.
Showcase Your Communication Skills: As a Service Desk Analyst, clear communication is key. In your application, demonstrate your ability to convey technical information in an easy-to-understand way. This will help us see that you can effectively assist our customers across various UK sites.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of our team!
How to prepare for a job interview at Laing O'Rourke
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Laing O'Rourke is looking for someone who can manage incidents and fulfil service requests efficiently, so be ready to discuss how you've applied ITIL principles in your previous roles.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality remote support, think of examples where you've gone above and beyond for customers. Be prepared to share specific situations where your problem-solving skills made a difference in customer satisfaction.
✨Familiarise Yourself with Microsoft 365 and Azure AD
As the job requires knowledge of Microsoft 365 and Azure AD, make sure you’re comfortable discussing these platforms. You might want to highlight any relevant experience or projects where you’ve used these tools effectively.
✨Prepare for Shift-Based Questions
Since the working hours are shift-based, be ready to discuss your flexibility and willingness to work during those hours. It’s a good idea to have a few examples of how you’ve managed your time in previous roles, especially if they involved varying schedules.