At a Glance
- Tasks: Manage certificate uploads and assist with customer queries in a dynamic environment.
- Company: Join Laing O'Rourke, a leading engineering and construction company with over 150 years of experience.
- Benefits: Gain valuable experience in a supportive team while developing your administrative skills.
- Other info: Opportunities for career growth and a commitment to accessibility in recruitment.
- Why this job: Be part of a passionate team delivering impactful infrastructure projects across the globe.
- Qualifications: Strong attention to detail and ability to manage multiple tasks effectively.
The predicted salary is between 25000 - 30000 £ per year.
Location: Dartford, Kent
About the role
This role sits within our Select Plant Hire team and is focused on taking ownership of key administrative and operational processes that keep the function running smoothly. The successful candidate will primarily manage certificate uploads and damages, ensuring accuracy, compliance and timely completion. There is also scope to support with disposals over time. Alongside this, the role will provide ad hoc support to the hire desk, assisting with inbox management and customer queries when required. This is a role that requires strong attention to detail and consistency, with the ability to prioritise effectively and switch between tasks when needed.
What will the role look like?
- Take ownership of certificate uploads, ensuring all records are accurate and up to date
- Manage and track damages, liaising with internal teams to resolve issues
- Support with disposals activity where required
- Provide additional support to the hire desk inbox during busy periods
- Handle incoming calls and queries in a professional and timely manner
- Maintain accurate records and support general administrative processes
- Work collaboratively with the wider team to ensure smooth day to day operations
- Uphold health, safety and compliance standards at all times
What skills and experience are we looking for?
- Confident using systems and IT tools, with strong attention to detail
- Comfortable working in a role that involves repetitive or process driven tasks
- Able to manage own workload and switch between priorities when needed
- A resilient and reliable approach, with a willingness to take ownership
- Quick to pick up new tasks and processes
- Strong team fit, able to work well within a direct and fast moving environment
About Us
Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com
HIRE DESK ASSISTANT - LIFTING EQUIPMENT in Kent employer: Laing O'Rourke
Laing O'Rourke is an exceptional employer, offering a dynamic work environment in Dartford, Kent, where teamwork and collaboration are at the heart of our operations. We prioritise employee growth through continuous training and development opportunities, ensuring that our staff can thrive in their roles while contributing to innovative infrastructure projects. With a commitment to health, safety, and inclusivity, we foster a supportive culture that values every team member's contributions, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land HIRE DESK ASSISTANT - LIFTING EQUIPMENT in Kent
✨Tip Number 1
Get to know the company! Research Laing O'Rourke and their projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to attention to detail and managing workloads. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your tech skills! Since the role involves using systems and IT tools, be ready to discuss your experience with them. Bring examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at Laing O'Rourke.
We think you need these skills to ace HIRE DESK ASSISTANT - LIFTING EQUIPMENT in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Hire Desk Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Attention to Detail:Since this role requires strong attention to detail, be sure to proofread your application. A clean, error-free submission reflects your ability to manage important tasks accurately, which is crucial for us.
Highlight Your IT Skills:We're looking for someone confident with systems and IT tools. Mention any relevant software or tools you've used in the past, and don't forget to include examples of how you've successfully managed data or processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Laing O'Rourke
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Hire Desk Assistant. Familiarise yourself with processes like certificate uploads and damage management. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Attention to Detail
Since this role requires strong attention to detail, be prepared to discuss examples from your past experiences where you've demonstrated this skill. Whether it’s managing records or handling customer queries, having specific instances ready will help you stand out.
✨Be Ready to Juggle Tasks
The job involves switching between various tasks, so think of times when you've successfully managed multiple priorities. Share how you organised your workload and maintained efficiency, as this will highlight your ability to thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the tools they use. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
