Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate hire orders and manage customer queries in a fast-paced environment.
- Company: Join Laing O'Rourke, a leading international engineering and construction company.
- Benefits: Gain valuable experience in a supportive team with opportunities for growth.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong IT skills and a passion for customer service are essential.
- Other info: Enjoy a dynamic workplace with a commitment to inclusivity and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Select Plant Hire, part of Laing O'Rourke, is a leading provider of construction equipment, accommodation, and support services across the UK. We are seeking a proactive and organised Hire Desk Assistant to support the efficient delivery of hire services across our Formwork and Falsework hire operations. In this role, you will coordinate hire orders, manage equipment availability, handle customer queries, and help maximise asset utilisation, providing a high level of service to both internal and external customers.
Key Responsibilities
- Accurately process orders for equipment supply in a timely manner
- Provide advice on equipment requirements to site personnel
- Act as the first point of contact for queries, breakdowns, and exchanges
- Organise administrative workloads to ensure smooth operations
- Manage on/off hire requests for both stocked and rehired equipment
- Monitor and maximise asset availability and utilisation
- Ensure compliance with statutory requirements, including Health & Safety
- Work with the Purchase Ledger team to resolve supplier invoice queries
- Assist the Customer Service team with customer-related issues
- Provide customers with pricing, availability, and scheduling information
- Maintain accurate and methodical administration in line with team operations
What We're Looking For
Essential:
- Good level of IT proficiency
- Strong organisational and planning skills
- A passion for customer service and operational excellence
- A proactive, diplomatic, and collaborative approach
- Relevant operational experience in a similar field
- Ability to prioritise effectively in a busy environment
Desirable:
- Previous customer service experience in a large organisation
- Familiarity with COINS/Salesforce
- Understanding of financial/commercial operations
- Knowledge of other Select Plant Hire products
- Experience in plant hire or temporary accommodation services
Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com. We are an equal opportunity employer committed to creating an inclusive environment for all employees.
Hire Desk Assistant employer: Laing O'Rourke
Contact Detail:
Laing O'Rourke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Assistant
✨Tip Number 1
Get to know the company! Research Select Plant Hire and Laing O'Rourke. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there, plus it might just give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join the team at Select Plant Hire. Don’t miss out on this opportunity!
We think you need these skills to ace Hire Desk Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Hire Desk Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch service, don’t forget to include examples of how you've excelled in customer service before. We love seeing how you’ve made a difference for customers in past roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Laing O'Rourke
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Desk Assistant. Familiarise yourself with the key tasks like processing orders, managing equipment availability, and handling customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've successfully managed workloads in the past. Think of specific examples where you prioritised tasks effectively, especially in busy environments. This will show that you can handle the demands of the job.
✨Customer Service is Key
Highlight your passion for customer service during the interview. Be ready to share experiences where you went above and beyond to assist customers or resolve issues. This will align with the company's focus on providing a high level of service to both internal and external customers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the tools they use (like COINS or Salesforce), or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
