At a Glance
- Tasks: Shape the ServiceNow platform to enhance business processes and operational efficiency.
- Company: Join Laing O'Rourke, a leader in transforming the construction industry with tech.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation and continuous improvement.
- Why this job: Make a real impact on how services are delivered and improve lives through technology.
- Qualifications: Experience as a Technical Analyst or similar, with strong business analysis skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Dartford
About the IT function
The IT function has renewed its strategy in response to Laing O'Rourke's ambition to transform the construction and engineering industry – making it more sustainable, more productive, and fit for the future. Our focus is on applying technology in ways that genuinely matter: shaping how complex programmes are delivered, how decisions are made, and how digital capability improves outcomes for people, communities and the environment. We are building a modern, resilient IT environment where data underpins decisions, automation and AI enhance processes, and technology enables progress at scale. People joining us now will help create what comes next, not simply maintain what exists.
The role
We are looking for a Technical Analyst to play a key role in shaping how the ServiceNow platform supports business processes, service delivery and operational efficiency. This role sits at the intersection of business and technology, translating business needs into structured, scalable solutions. You will also support continuous improvement and governance, helping the platform evolve in a consistent and controlled way while contributing to business-critical projects and module development.
What will you be doing?
- Capture and define requirements using user stories, prioritisation and process mapping
- Translate business needs into clear, actionable requirements for delivery teams
- Support end-to-end delivery from discovery through to deployment
- Collaborate with developers and platform teams to ensure effective implementation
- Identify opportunities to improve processes and simplify workflows
- Support governance by promoting standardisation and reducing unnecessary customisation
- Contribute to continuous improvement and strengthening platform maturity
Who will you work with?
You will work closely with business stakeholders, ServiceNow platform teams, delivery partners and wider IT colleagues, acting as a key link between business needs and technical delivery.
Key measures of success
- Clearly defined and well understood requirements that enable efficient and effective platform delivery.
- Strong stakeholder relationships, reflected in trust, engagement, and positive feedback.
- Improved process consistency and operational flow across services supported by the platform.
- Increased adoption of standard platform capabilities, reducing unnecessary customisation and complexity.
- Effective collaboration with development and delivery teams, resulting in predictable and high-quality outcomes.
- Demonstrated ownership and accountability across the full delivery lifecycle, from discovery through to deployment.
- Tangible contributions to platform maturity, governance, and continuous improvement.
Why this role?
This is an opportunity to work on business-critical initiatives that shape how services are delivered across the organisation. You will contribute to meaningful platform and module development, while also influencing governance, standards and continuous improvement as the platform evolves.
About you
- Experience in a Technical Analyst, Business Analyst or similar role (ServiceNow preferred)
- Business analysis skills including requirements capture, user stories, prioritisation and process mapping
- Ability to simplify complex requirements into clear, structured outputs
- Experience working with delivery teams to implement solutions
- A proactive approach to improving processes, governance and ways of working
- Excellent communication and stakeholder engagement skills
Non-essential skills:
- Experience working within ServiceNow, including exposure to modules such as ITSM, ITOM, or related capabilities.
- Experience in complex or multi business unit organisations.
- Familiarity with platform governance, process design, or platform optimisation initiatives.
- Experience supporting platform transformation, modernisation, or consolidation programmes.
- Relevant certifications such as ITIL, CBAP, or ServiceNow certifications.
Don’t meet every requirement? We know people bring different experiences. If this role feels like the right next step, we would still encourage you to apply.
Equal Employment Opportunity
As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com.
Technical Analyst - ServiceNow in Dartford employer: Laing O'Rourke
Laing O'Rourke is an exceptional employer that prioritises innovation and sustainability within the construction and engineering sector. Located in Dartford, we foster a collaborative work culture where employees are empowered to shape the future of technology in our industry, with ample opportunities for professional growth and development. Join us to be part of transformative projects that not only enhance operational efficiency but also contribute positively to communities and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst - ServiceNow in Dartford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at Laing O'Rourke or have experience with ServiceNow. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your skills as a Technical Analyst. We want to see your experience with requirements capture and process mapping shining through!
✨Tip Number 3
Prepare for the interview by practising common questions related to business analysis and ServiceNow. Think about how you can demonstrate your proactive approach to improving processes and governance – we love that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Laing O'Rourke team and contributing to meaningful platform development.
We think you need these skills to ace Technical Analyst - ServiceNow in Dartford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ServiceNow and relevant business analysis skills. We want to see how your background aligns with the role, so don’t hold back on showcasing your achievements!
Showcase Your Communication Skills:Since this role involves working closely with stakeholders, it’s crucial to demonstrate your communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with different teams.
Highlight Continuous Improvement Mindset:We’re looking for someone who’s proactive about improving processes. In your application, share examples of how you’ve contributed to continuous improvement in past roles, especially in relation to technology or service delivery.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Laing O'Rourke
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with its modules like ITSM and ITOM, and be ready to discuss how you've used them in past roles. This will show that you're not just a technical analyst but someone who understands the platform inside out.
✨Master the Art of Requirements Gathering
Since this role involves capturing and defining requirements, practice articulating how you gather user stories and prioritise tasks. Be prepared to share examples of how you've translated complex business needs into clear, actionable requirements in previous projects.
✨Show Off Your Collaboration Skills
This position requires working closely with various stakeholders and delivery teams. Think of specific instances where you've successfully collaborated with others to implement solutions. Highlight your communication skills and how you build trust with stakeholders to ensure smooth project delivery.
✨Emphasise Continuous Improvement
Laing O'Rourke values continuous improvement, so come armed with ideas on how to enhance processes and governance. Share examples of how you've contributed to platform maturity or simplified workflows in your previous roles, demonstrating your proactive approach to making things better.
