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- Tasks: Provide top-notch remote IT support and manage incidents across UK sites.
- Company: Join Laing O'Rourke, a leader in innovative construction and engineering.
- Benefits: Flexible shift hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer service excellence.
- Why this job: Make a difference by ensuring customer satisfaction and solving real IT challenges.
- Qualifications: Experience in IT Service Desk and knowledge of Microsoft 365 and Azure AD.
The predicted salary is between 25000 - 35000 £ per year.
Laing O'Rourke is looking for a Service Desk professional to join the IT Support team in Dartford. The role involves providing high-quality remote support across UK sites.
Key responsibilities include:
- Managing incidents
- Fulfilling service requests
- Ensuring customer satisfaction within SLAs
Candidates should have strong Service Desk experience in an ITIL environment and knowledge of Microsoft 365, Azure AD, and IT systems. The position requires a customer-focused attitude and strong problem-solving skills, with working hours being shift-based between 7am–6pm.
Remote IT Service Desk Analyst – ITIL, 1st Line Support in Dartford employer: Laing O'Rourke
Contact Detail:
Laing O'Rourke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Service Desk Analyst – ITIL, 1st Line Support in Dartford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Laing O'Rourke on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Desk Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and your knowledge of Microsoft 365 and Azure AD. We want to show that we’re not just familiar with these tools, but that we can use them to solve real problems.
✨Tip Number 3
Practice common interview questions related to customer service and problem-solving. We should be ready to share specific examples from our past experiences that highlight our skills in managing incidents and fulfilling service requests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team at Laing O'Rourke.
We think you need these skills to ace Remote IT Service Desk Analyst – ITIL, 1st Line Support in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL environments and showcases your skills with Microsoft 365 and Azure AD. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky situations in previous roles. We’re looking for candidates who can think on their feet and resolve issues efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Laing O'Rourke
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Laing O'Rourke is looking for someone who can manage incidents and fulfil service requests efficiently, so be ready to discuss how you've applied ITIL principles in your previous roles.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality remote support, think of examples where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you ensure customer satisfaction, especially under pressure.
✨Familiarise Yourself with Microsoft 365 and Azure AD
Get comfortable with Microsoft 365 and Azure AD as these are key tools for the position. Be prepared to answer questions about your experience with these systems and how you've used them to resolve issues in the past.
✨Prepare for Shift-Based Work Questions
Since the working hours are shift-based, be ready to discuss your flexibility and how you manage work-life balance. It’s important to show that you can adapt to different schedules while maintaining a high level of service.