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- Tasks: Provide remote IT support to over 6000 users across the UK.
- Company: Leading engineering and construction company with a strong reputation.
- Benefits: Flexible working hours, competitive salary, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience in Technical Service Desk and knowledge of Microsoft Applications.
- Other info: Great opportunity for career growth in a well-established company.
The predicted salary is between 30000 - 42000 £ per year.
A leading engineering and construction company seeks a Service Desk professional to provide remote support across various sites in the UK. You will support over 6000 users, ensuring excellent customer service and timely incident resolution.
Candidates should have proven experience in a Technical Service Desk ITIL environment and possess relevant technical skills, including knowledge of Microsoft Applications and ITSM tools.
This position offers an opportunity to join a dynamic team in a well-established company.
Remote IT Service Desk Analyst for 6k+ Users in Dartford employer: Laing O'Rourke
Contact Detail:
Laing O'Rourke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Service Desk Analyst for 6k+ Users in Dartford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and Microsoft Applications. We want to show that we’re not just good on paper but can also handle real-life scenarios.
✨Tip Number 3
Practice common interview questions related to customer service and incident resolution. We need to demonstrate our problem-solving skills and how we keep users happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Remote IT Service Desk Analyst for 6k+ Users in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Technical Service Desk ITIL environment. We want to see how your skills align with the needs of supporting over 6000 users, so don’t hold back on showcasing your relevant technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the job, so let your personality come through while keeping it professional.
Showcase Your Customer Service Skills: Since this role involves providing excellent customer service, make sure to include examples of how you've successfully resolved incidents in the past. We want to know how you handle tricky situations and keep users happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Laing O'Rourke
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key principles and processes, as this role is all about providing structured support. Being able to discuss how you've applied ITIL in past roles will show that you're a great fit for their service desk environment.
✨Showcase Your Technical Skills
Be ready to talk about your experience with Microsoft Applications and any ITSM tools you've used. Prepare specific examples of how you've resolved incidents or improved processes using these technologies. This will demonstrate your technical prowess and problem-solving abilities.
✨Customer Service is Key
Since you'll be supporting over 6000 users, excellent customer service is crucial. Think of examples where you've gone above and beyond for a user or handled a difficult situation. Highlighting your communication skills and empathy will set you apart from other candidates.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for. Showing that you’re not just a technical whiz but also a good cultural fit can make a big difference in your interview success.
