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- Tasks: Lead IT change management and performance reporting to drive impactful technology transformations.
- Company: Join Laing O'Rourke, a global leader in engineering and construction.
- Benefits: Collaborative culture, career growth, and opportunities to influence meaningful change.
- Other info: Work in a dynamic environment with a focus on sustainability and innovation.
- Why this job: Make a real difference in how technology shapes the future of our industry.
- Qualifications: Experience in IT change management and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Are you an experienced IT Change professional who combines strong governance with excellent people skills? Laing O'Rourke is looking for an IT Change & Performance Lead to help manage risk, build confidence in technology change, and strengthen how IT engages with the wider business. The role leans more towards change management with performance forming a smaller portion of the role. This is a highly visible role requiring sound judgement, emotional intelligence, and the ability to bring people together around clear, well‑communicated decisions.
Our IT Function Laing O'Rourke's IT function has refreshed its strategy to support the ambition to transform our industry – making it more sustainable, productive, and fit for the future. Technology plays a critical role in how complex projects are delivered, how decisions are made, and how innovation improves outcomes for people, communities, and the environment. Our mission is to create a modern, resilient technology environment where data underpins decisions, digital capability accelerates progress, and emerging technologies such as AI enhance the way we work. We are building a trusted, forward‑looking IT function that is closely connected to business success. Joining us means working on meaningful challenges, influencing how change is delivered, and making a visible impact in an organisation that values collaboration, accountability, and thoughtful leadership.
Role Overview Reporting into IT leadership, the IT Change & Performance Lead owns the end‑to‑end IT Change Management process and leads IT performance reporting and insight. You will act as a trusted point of coordination between technical teams and business stakeholders, ensuring change is well planned, clearly communicated, and delivered with minimal disruption.
Key Responsibilities- Own and lead the IT Change Management process, ensuring changes are assessed, prioritised, and delivered safely
- Chair and facilitate the Change Advisory Board (CAB), enabling balanced, informed decision‑making
- Build strong relationships with technical teams and business stakeholders, acting as a calm and credible point of contact
- Communicate change impacts clearly and confidently, adapting style for different audiences
- Lead IT performance reporting, dashboards, and insight to support transparency and continuous improvement
- Proven experience leading IT Change Management in a complex environment
- Strong understanding of ITIL principles and service management practices
- Excellent stakeholder engagement, communication, and facilitation skills
- High levels of emotional intelligence, judgement, and resilience
- Experience working with ITSM tools such as ServiceNow
This role requires regular collaboration, and therefore time in the office is important. You will need to attend the head office in Dartford, Kent.
About Us Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com
IT Change & Performance Lead in Dartford employer: Laing O'Rourke
Contact Detail:
Laing O'Rourke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change & Performance Lead in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Laing O'Rourke or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think of examples from your past experiences that showcase your change management expertise and emotional intelligence. We want to hear how you've made an impact!
✨Tip Number 3
Show off your knowledge of ITIL principles and service management practices during the interview. Brush up on these topics so you can confidently discuss how they relate to the role and how you can apply them at Laing O'Rourke.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the IT landscape.
We think you need these skills to ace IT Change & Performance Lead in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Change & Performance Lead. Highlight your experience in change management and governance, and don’t forget to sprinkle in those people skills that we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT change and how your background aligns with our mission to transform the industry. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, make sure to demonstrate your communication prowess in your application. Use clear, concise language and provide examples of how you've effectively communicated change in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Laing O'Rourke
✨Know Your Change Management Inside Out
Make sure you brush up on your IT Change Management principles, especially ITIL. Be ready to discuss how you've successfully led change initiatives in the past and how you can apply those experiences to Laing O'Rourke's specific needs.
✨Show Off Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've engaged with stakeholders and facilitated discussions. Highlight your emotional intelligence and how it has helped you navigate complex situations.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in a way that non-technical stakeholders can understand. You might even want to prepare a few scenarios where you had to adapt your communication style for different audiences.
✨Demonstrate Your Analytical Skills
Since you'll be leading performance reporting, come equipped with examples of how you've used data to drive decisions and improvements in previous roles. Show them you can turn insights into actionable strategies that align with their mission.