At a Glance
- Tasks: Support and improve cloud services using Microsoft Azure and Microsoft 365.
- Company: Join Laing O'Rourke, a leader in engineering and construction innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to deepen your technical expertise.
- Why this job: Make a real impact on cloud operations and service improvements.
- Qualifications: Experience in IT support, especially with Azure and Microsoft 365.
The predicted salary is between 63000 - 77000 £ per year.
- Infrastructure Operations Specialist
- Azure & Microsoft 365
Help shape reliable, secure and continually improving cloud services at the heart of a major engineering and construction business.
Laing O'Rourke's IT function has renewed its strategy to support the company's ambition to transform the construction industry, making it more sustainable, more productive, and fit for the future.
Technology has a critical role to play in achieving this ambition.
Our focus is on applying digital capability in ways that genuinely matter, shaping how complex projects are delivered, how decisions are made, and how innovation improves outcomes for people, communities, and the environment.
Our mission is clear: to create a modern and resilient technology environment where trusted data informs every decision, AI enhances every process, and digital capability enables the organisation to operate with greater scale and productivity.
To deliver this, we are building a different kind of IT function, one that is trusted by the business, forward looking in its thinking, and deeply connected to operational outcomes.
We are looking for individuals who are curious, thoughtful, and motivated by contributing to work that has real industry impact.
The role
As an Infrastructure Operations Specialist, you will provide second- and third-line operational support across our cloud environment.
Your primary focus will be Microsoft Azure, complemented by support for Microsoft 365 services.
You will help maintain the availability, security, performance and capacity of our services while resolving complex incidents, delivering controlled changes and identifying opportunities to automate and improve how the environment is supported.
Working collaboratively with colleagues across Operations, Engineering, Security, Service Management and the Service Desk, you will provide practical technical guidance and contribute to infrastructure projects, migrations and service improvements.
Key Responsibilities
- Operate, monitor and continually improve Microsoft Azure and Microsoft 365 services.
- Provide second- and third-line support, taking complex incidents and problems through investigation, resolution and root cause analysis.
- Administer Azure infrastructure and platform services, including virtual machines, storage, networking, load balancing and private endpoints.
- Support Azure networking and connectivity across VNets, subnets, routing, DNS, Network Security Groups, Azure Firewall and hybrid environments.
- Manage identity and access services using Active Directory and Microsoft Entra ID, including RBAC, privileged access, managed identities, application registrations, enterprise applications and single sign-on.
- Monitor availability, performance and capacity using Azure Monitor, Log Analytics, alerts, dashboards and Service Health.
- Maintain cloud security controls through Microsoft Defender for Cloud, Azure Policy, secure configuration standards and vulnerability-remediation plans.
- Support backup, recovery, resilience and disaster-recovery arrangements, including restoration and continuity testing.
- Monitor Azure consumption and cost, investigate unusual activity and recommend practical configuration, reservation or licensing improvements.
- Automate repeatable activities using Power Shell, Azure CLI and infrastructure-as-code tools such as Bicep or ARM templates.
- Support Exchange Online, Microsoft Teams, Share Point Online, One Drive and Intune, including tenant configuration, access, licensing, provisioning, mail flow and endpoint management.
- Contribute to Microsoft 365 governance, data retention, data loss prevention, information protection and e Discovery controls.
- Plan, document, test and deliver changes with careful consideration of customer impact and operational risk.
- Maintain clear procedures, configuration records, support runbooks and knowledge articles.
Essential requirements
- At least five years' experience in IT, including three years in an operational, customer-facing support role.
- Substantial hands-on experience administering and supporting Microsoft Azure in a live operational environment.
- Practical experience administering and supporting Microsoft 365.
- Strong knowledge of Azure infrastructure, networking, monitoring, security, backup and resilience.
- Experience with Active Directory and Microsoft Entra ID, including identity and access management, RBAC, enterprise applications and single sign-on.
- Experience resolving complex second- or third-line incidents and completing evidence-based root cause analysis.
- Scripting or automation experience using Power Shell, Azure CLI or comparable tools.
- Familiarity with ITIL-aligned service-management and change-control processes.
- A bachelor's degree in Computer Science, Information Systems or a related subject, or equivalent practical experience.
- A collaborative and customer-focused approach, with the ability to explain technical issues clearly and consider their wider business impact.
Desirable requirements
• Experience with one or more of the following would be beneficial
- Infrastructure as code using Bicep or ARM templates.
- Windows Server and Linux workloads hosted in Azure.
- Solar Winds monitoring tools.
- Nutanix infrastructure.
- Nasuni file services.
- Commvault backup and recovery.
- Hybrid Azure and Microsoft 365 connectivity.
- Azure Private Link and private endpoints.
- Azure Firewall, Azure Virtual WAN, VLANs and hybrid routing.
- Illumio micro-segmentation.
- Microsoft 365 retention, data loss prevention, e Discovery and information-protection capabilities.
- What makes this role compelling
This is an opportunity to work across both day-to-day cloud operations and meaningful service improvement, with Azure forming the core of the role.
You will have scope to resolve technically complex issues, improve monitoring and resilience, introduce automation and help shape how cloud services are operated across the organisation.
The breadth of the environment will allow you to deepen your Azure expertise while maintaining experience across Microsoft 365, identity, security, networking and hybrid infrastructure.
About Laing O'Rourke
Laing O'Rourke is an international engineering and construction business known for pushing boundaries in digital engineering, modern methods of construction and sustainable delivery.
With more than 150 years of heritage, we are committed to creating environments in which diverse teams can excel and thrive.
Accessibility & Inclusion
We are proud to be part of the Disability Confident scheme.
If you meet the essential criteria and would like to be considered through our Offer an Interview scheme, please let us know.
We're also happy to provide reasonable adjustments throughout the recruitment process.
If you require an alternative format of this advert or need support during the application, please contact: resourcingteam@laingorourke. com
#J-18808-Ljbffr
Infrastructure Operations Specialist (M365 & Azure) in Dartford employer: Laing O'Rourke
Crown House Technologies offers an exceptional work environment for Sprinkler Design Engineers, combining innovative engineering with a commitment to employee growth and inclusivity. With access to cutting-edge projects and a strong focus on health and safety, employees benefit from a collaborative culture that encourages professional development and the opportunity to make a significant impact in the field of fire suppression design. Located within the UK's largest mechanical, electrical, and public health manufacturing facility, this role provides unique advantages such as off-site manufacturing capabilities and a supportive approach to diverse hiring through the Disability Confident scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Specialist (M365 & Azure) in Dartford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Laing O'Rourke values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Laing O'Rourke might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Laing O'Rourke!
✨Direct Apply to Laing O'Rourke
Let's not forget to apply directly through the Laing O'Rourke website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Operations Specialist (M365 & Azure) in Dartford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Laing O'Rourke.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Laing O'Rourke. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Laing O'Rourke
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
