At a Glance
- Tasks: Manage certificate uploads and damages while supporting the hire desk team.
- Company: Join a dynamic plant hire team in Dartford, Kent.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Other info: Inclusive recruitment process with support for candidates with disabilities.
- Why this job: Perfect for detail-oriented individuals looking to make an impact in operations.
- Qualifications: Strong IT skills and attention to detail are essential.
The predicted salary is between 24000 - 28000 £ per year.
Location: Dartford, Kent
Sponsorship: Please note: We are unable to offer visa sponsorship for this role.
About the role
This role sits within our Select Plant Hire team and is focused on taking ownership of key administrative and operational processes that keep the function running smoothly. The successful candidate will primarily manage certificate uploads and damages, ensuring accuracy, compliance and timely completion. There is also scope to support with disposals over time. Alongside this, the role will provide ad hoc support to the hire desk, assisting with inbox management and customer queries when required. This is a role that requires strong attention to detail and consistency, with the ability to prioritise effectively and switch between tasks when needed.
What will the role look like?
- Take ownership of certificate uploads, ensuring all records are accurate and up to date
- Manage and track damages, liaising with internal teams to resolve issues
- Support with disposals activity where required
- Provide additional support to the hire desk inbox during busy periods
- Handle incoming calls and queries in a professional and timely manner
- Maintain accurate records and support general administrative processes
- Work collaboratively with the wider team to ensure smooth day to day operations
- Uphold health, safety and compliance standards at all times
What skills and experience are we looking for?
- Confident using systems and IT tools, with strong attention to detail
- Comfortable working in a role that involves repetitive or process driven tasks
- Able to manage own workload and switch between priorities when needed
- A resilient and reliable approach, with a willingness to take ownership
- Quick to pick up new tasks and processes
- Strong team fit and able to work well within a direct and fast moving environment
As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com
Hire Desk Assistant in Dartford employer: Laing O'Rourke
At Laing O'Rourke, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and attention to detail. Located in Dartford, Kent, our team enjoys a dynamic environment with opportunities for personal and professional growth, alongside a commitment to health, safety, and compliance. We also embrace inclusivity through initiatives like the Disability Confident scheme, ensuring that all candidates have equal access to meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Assistant in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Laing O'Rourke. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Laing O'Rourke before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Assistant in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Laing O'Rourke:Your cover letter is your chance to shine! Tell us why you want to work at Laing O'Rourke specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Laing O'Rourke!
How to prepare for a job interview at Laing O'Rourke
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
