At a Glance
- Tasks: Provide top-notch IT support and resolve issues for over 6000 users across the UK.
- Company: Join Laing O'Rourke, a leader in innovative construction and engineering.
- Benefits: Enjoy competitive pay, career development, and a supportive team environment.
- Other info: Be part of a dynamic team with opportunities for growth and learning.
- Why this job: Make a real difference by helping users and enhancing their IT experience.
- Qualifications: Strong ITIL knowledge and familiarity with Microsoft and Azure tools required.
The predicted salary is between 30000 - 40000 £ per year.
Laing O'Rourke is seeking a team-focused Service Desk professional to join our IT Support team. You will deliver high-quality, customer-focused support across UK sites for over 6000 users.
Key responsibilities include:
- Logging and resolving incidents within SLAs
- Clear communication with users
- Escalations to 3rd Line when necessary
Ideal candidates will have strong ITIL experience and a broad knowledge of Microsoft and Azure tools.
Customer-Focused IT Service Desk Analyst in Dartford employer: Laing O'Rourke
Laing O'Rourke is an excellent employer that prioritises a collaborative work culture and values the contributions of its IT Support team. With a commitment to employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of technology while supporting over 6000 users across the UK. The company also offers a supportive environment where your customer-focused approach is recognised and rewarded, making it a truly fulfilling place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused IT Service Desk Analyst in Dartford
✨Tip Number 1
Get to know the company culture! Research Laing O'Rourke and understand their values. This will help you tailor your approach during interviews and show that you're a great fit for their team-focused environment.
✨Tip Number 2
Practice your communication skills! As a Service Desk Analyst, clear communication is key. Try role-playing common scenarios with a friend or family member to boost your confidence in handling user queries.
✨Tip Number 3
Brush up on your ITIL knowledge! Make sure you're familiar with the principles and processes of ITIL, as this will be crucial in demonstrating your expertise during the interview process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site, as it gives us a better chance to see your profile and connect with you faster. Don't miss out on this opportunity!
We think you need these skills to ace Customer-Focused IT Service Desk Analyst in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITIL and Microsoft tools. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer-focused support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts well. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Laing O'Rourke
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in incident management and service delivery. This will show that you understand the framework and can effectively contribute to their team.
✨Familiarise Yourself with Microsoft and Azure Tools
Since the role requires a broad knowledge of Microsoft and Azure tools, take some time to review these platforms. Be prepared to talk about your experience with them, including any specific projects or tasks where you used these tools to solve problems or improve processes.
✨Practice Clear Communication
As a Service Desk Analyst, clear communication is key. Practice explaining technical concepts in simple terms, as you might need to do this with users who aren't tech-savvy. Consider role-playing common scenarios where you would need to communicate effectively with users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you successfully resolved incidents or escalated issues. This will demonstrate your ability to handle real-life situations they may face.
