Business administrator

You will be working in operational training, developing as an apprentice to become an operational training specialist. You will be supporting the training and compliance manager to administer training needs across the UK business. The Training administrator role will involve working as part of a team and independently on occasions. The role will involve supporting the development, implementation and continuous improvement of training delivery.

You will develop key skills and behaviours to support your own progression towards training delivery and management responsibilities. The responsibilities of the role are to support and engage with different parts of the business and interact with both internal employees and external suppliers. With a focus on adding value, the role of operational training administrator contributes to the efficiency of our training delivery, through support of functional areas, working across teams and resolving issues as requested.

The flexibility and responsiveness required will support the development of a wide range of skills. The operational training administrator is expected to deliver their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing further skills.

The training operational administrator is also expected to show initiative, managing priorities and their own time, problem‑solving skills, decision‑making and the potential for training management responsibilities. Specific responsibilities will include but not be limited to:

• To learn, understand and then maintain the businesses operational training system.
• To learn how to manage any shared inboxes and respond in line with service level agreements in place.
• To learn how to carry out administrative tasks for any in‑house operational training.
• Helping with data collation for reporting on training delivery and meeting audit requirements, skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence, writes reports and is able to review others’ work.
• Maintains records and files, handles confidential information in compliance with the organisation’s procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills required: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working.