Are you an experienced IT service management leader who can improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service management teams, strengthen ITSM processes and work collaboratively with technical teams, suppliers and senior stakeholders to deliver improvements that people can see and feel. Laing O'Rourke's IT function has renewed its strategy to support the company's ambition to transform the construction industry, making it more sustainable, more productive, and fit for the future. Technology has a critical role to play in achieving this ambition. Our focus is on applying digital capability in ways that genuinely matter, shaping how complex projects are delivered, how decisions are made, and how innovation improves outcomes for people, communities, and the environment. Our mission is clear: to create a modern and resilient technology environment where trusted data informs every decision, AI enhances every process, and digital capability enables the organisation to operate with greater scale and productivity. To deliver this, we are building a different kind of IT function, one that is trusted by the business, forward looking in its thinking, and deeply connected to operational outcomes. We are looking for individuals who are curious, thoughtful, and motivated by contributing to work that has real industry impact. The role The IT Service Delivery
IT Service Delivery & Experience Manager in Kent employer: Laing O'Rourke group
Laing O'Rourke group offers exciting opportunities to work on significant infrastructure projects, such as the Sizewell C clean energy project, which aims to power over 6 million homes. The company fosters a collaborative work environment, encouraging professional growth and innovation through advanced technologies like AI in construction. Employees benefit from hybrid working options and travel support, making it an attractive employer for those seeking to make a meaningful impact in the engineering and construction sectors.
