Laing O'Rourke is seeking an experienced IT Service Delivery & Experience Manager to shape how live IT services are delivered across the organisation. You will lead incident, request, problem and change management, guiding service performance reporting and knowledge management while working with suppliers and senior stakeholders.
You will establish clear standards, manage managers, and drive improvements that reduce customer effort and restore confidence when services fall short.
IT Service Experience Lead in Dartford employer: Laing O'Rourke group
Laing O'Rourke group offers exciting opportunities to work on significant infrastructure projects, such as the Sizewell C clean energy project, which aims to power over 6 million homes. The company fosters a collaborative work environment, encouraging professional growth and innovation through advanced technologies like AI in construction. Employees benefit from hybrid working options and travel support, making it an attractive employer for those seeking to make a meaningful impact in the engineering and construction sectors.
