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For Companies At a Glance
- Tasks: Join us as a Hire Desk Assistant, coordinating orders and supporting customers daily.
- Company: Select Plant Hire is a top provider of construction equipment, part of Laing O'Rourke.
- Benefits: Enjoy a supportive team culture, development opportunities, and a focus on safety.
- Why this job: Make a real impact in a dynamic environment while enhancing your customer service skills.
- Qualifications: Strong IT skills, organisational abilities, and previous customer service experience are essential.
- Other info: Must be able to drive; we support candidates with disabilities through our interview scheme.
The predicted salary is between 24000 - 36000 £ per year.
Location: Wincham, Cheshire (Must be able to drive due to location)
Sponsorship: Please note: We are unable to offer visa sponsorship for this role.
About Us
Select Plant Hire is a leading provider of construction equipment and services, proudly part of Laing O'Rourke – one of the UK's foremost construction and civil engineering companies. We provide high-quality plant, accommodation, and service solutions to projects across the UK. We are now seeking a proactive and organised Hire Desk Assistant to join our team.
The Role
As a Hire Desk Assistant, you'll play a crucial part in delivering efficient hire services, supporting internal and external customers, and helping to optimise the performance of our plant and equipment hire business. You'll be responsible for coordinating orders, managing product areas, handling queries, and ensuring assets are utilised to their full potential.
Key Responsibilities
- Accurately process orders for equipment supply in a timely manner
- Provide advice on equipment requirements to site personnel
- Act as the first point of contact for queries, breakdowns, and exchanges
- Organise administrative workloads to ensure smooth operations
- Manage on/off hire requests for both stocked and rehired equipment
- Monitor and maximise asset availability and utilisation
- Ensure compliance with statutory requirements, including Health & Safety
- Work with the Purchase Ledger team to resolve supplier invoice queries
- Assist the Customer Service team with customer-related issues
- Provide customers with pricing, availability, and scheduling information
- Maintain accurate and methodical administration in line with team operations
Key Objectives (3-Year Outlook)
- Foster and promote a "Safety First" culture
- Build strong product knowledge to better meet customer needs and encourage repeat business
What We're Looking For
- Good level of IT proficiency
- Strong organisational and planning skills
- A passion for customer service and operational excellence
- A proactive, diplomatic, and collaborative approach
- Relevant operational experience in a similar field
- Ability to prioritise effectively in a busy environment
- Previous customer service experience in a large organisation
- Familiarity with COINS/Salesforce
- Understanding of financial/commercial operations
- Knowledge of other Select Plant Hire products
- Experience in plant hire or temporary accommodation services
Why Join Us?
At Select Plant Hire, you'll be part of a dynamic and supportive team where your input will make a real difference. We invest in our people, offer great development opportunities, and take pride in our collaborative culture.
As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.
We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email.
Hire Desk Assistant employer: Laing O'Rourke
Contact Detail:
Laing O'Rourke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Assistant
✨Tip Number 1
Familiarise yourself with the construction equipment and services industry. Understanding the basics of plant hire and the specific products offered by Select Plant Hire will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience. Since the role involves supporting both internal and external customers, be prepared to share examples of how you've successfully handled customer queries or issues in previous roles.
✨Tip Number 3
Demonstrate your organisational skills. Think of specific instances where you've managed multiple tasks or prioritised effectively in a busy environment, as this is crucial for the Hire Desk Assistant role.
✨Tip Number 4
If you have experience with COINS or Salesforce, make sure to mention it. Familiarity with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Hire Desk Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire Desk Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and operational roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and IT proficiency.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and operational excellence. Mention specific examples from your past experiences that showcase your proactive approach and ability to handle queries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Hire Desk Assistant role.
How to prepare for a job interview at Laing O'Rourke
✨Know the Company
Before your interview, take some time to research Select Plant Hire and its parent company, Laing O'Rourke. Understanding their values, services, and recent projects will help you demonstrate your interest and fit for the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in customer service or operational roles, especially in plant hire or temporary accommodation services. Be ready to share specific examples of how you've successfully managed orders or resolved customer queries.
✨Showcase Your Organisational Skills
As a Hire Desk Assistant, strong organisational skills are crucial. Prepare to discuss how you prioritise tasks in a busy environment and provide examples of how you've effectively managed administrative workloads in the past.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in this role. This shows your enthusiasm and helps you assess if it's the right fit for you.
