Senior Operations Manager Laine Pub Co – The Generous Host! Creative. Laine Pubs aren’t just about pouring pints; we’re building experiences and creating environments that defy the ordinary. We’re Diversity Defenders and will pass on homogeneity – thank you very much! As Senior Operations Manager, you will drive sustainability and growth across our pub portfolio by exceeding area profitability targets and fostering strong professional relationships with Management Partners, General Managers, and the Operations team. Collaborating closely with the Operations Director, your leadership will be central to increasing pub turnover, maximizing profit, and providing sound business advice that aligns with our vision, mission, and values. You are responsible for leading and coaching at a senior level, creating developmental opportunities for the team and wider business. lead CAPEX projects and ensure successful refurbishments. Recruit, develop, and coach Management Partners, promoting continuous learning and supporting talent pipelines. Drive commercial performance, manage KPIs, and steer marketing and business planning initiatives. Maintain operational excellence and compliance, exceeding guest expectations and resolving issues proactively. Build collaborative relationships with internal teams and external partners to support business objectives. Deliver strong business results, reduce underperformance, and pursue sustainable investment opportunities. Ensure excellent service and hospitality, adapt to changing needs, and reward high performance. Experience with pub refurbishments/CAPEX projects and strong commercial/financial acumen. ~ Proficient in Microsoft Office (advanced Excel), with strong negotiation and analytical skills. ~ must hold a full GB driving license. Management Partners / General Managers/Operations Team Operations Director All field and support colleagues Competitive Salary, bonus scheme, pension with life assurance Salary Sacrifice car scheme with Octopus Electric Vehicles Comprehensive Benefits Package: Enjoy a package thoughtfully designed to support your well-being and work-life balance, including Perk Box and company discounts across both pub businesses Opportunity to opt into Private Medical Insurance Professional Development & Career Growth: Unlock your potential with professional development opportunities, both Laine and the wider group of Punch Pubs & Co. Diversity & Inclusion: Become part of a movement that champions diversity and inclusivity. We celebrate unique perspectives and strive to reflect the community we serve. Visit our website or socials to learn more about our portfolio and unique culture: ~
Senior Operations Manager (Permanent) in City of London employer: Laine
Laine is an exceptional employer, offering a vibrant work culture in the heart of Brighton's craft beer scene. With a strong focus on employee growth and inclusivity, you will have the chance to lead innovative operations while enjoying competitive benefits and a supportive team environment that values your contributions. Join us to make a meaningful impact in a dynamic industry where your expertise can truly shine.
