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- Tasks: Manage customer onboarding, provide tech support, and ensure client success with our innovative solutions.
- Company: LAIIER is a fast-growing tech startup revolutionising leak detection for commercial buildings globally.
- Benefits: Enjoy hybrid work, competitive salary, generous holiday, and an annual development budget.
- Why this job: Join a dynamic team, work with cutting-edge tech, and make a real impact in sustainability.
- Qualifications: Tech-savvy with customer success experience; no degree required but a plus if you have one.
- Other info: Travel across the US and EU for installations and industry events; pet-friendly office!
The predicted salary is between 36000 - 60000 £ per year.
LAIIER is an international technology startup, growing rapidly (5X in two years) revolutionizing leak detection for commercial buildings and industrial facilities. Our smart, printed sensors provide real-time monitoring for water and hydrocarbon leaks, preventing costly damage, downtime, and insurance claims. We’re already working with global leaders from various sectors including industrials and commercial real estate, proving that our tech solves real problems at scale.
The Technical Customer Success Manager will play a vital role in ensuring LAIIER’s innovative solutions deliver maximum value to our customers. Acting as the primary technical liaison, you will manage the full customer journey, from onboarding and implementation to long-term relationship building and value realization. This role combines hands-on technical expertise with exceptional customer engagement skills to ensure our customers thrive with LAIIER’s solutions.
You’ll act as a trusted advisor, working closely with customers to ensure they achieve success with our solutions while advocating for their feedback and priorities across internal teams. Your role will be to bridge the gap between the customer and our product, support, and leadership teams, helping to shape our offerings to better serve their needs and deliver exceptional value.
Based in East London, UK, the role is hybrid, requiring three days in the office, and involves regular travel across the US and EU (probably around once every 8 weeks) to support installations, attend customer meetings, and represent LAIIER at key industry events.
Key Responsibilities- Customer onboarding & support: Manage end-to-end customer onboarding, ensuring seamless deployment of LAIIER’s solutions. Conduct hands-on installations and provide product demonstrations, building deep expertise in our technology.
- Technical expertise & continuous improvement: Provide feedback to product and engineering teams to enhance offerings and customer experience. Document best practices and contribute to customer-facing resources like FAQs and training guides.
- Supporting sales in upselling & account expansion: Identify opportunities for account expansion by understanding customer needs and sharing insights with the sales team.
- International representation: Travel across the US and EU to support installations, attend trade shows, and represent LAIIER in customer meetings and industry events.
- Technical expertise: Experience using a CRM is required; experience with HubSpot is a plus. Strong proficiency in IoT, cloud platforms, and device integration.
- Customer-focused approach: Proven ability to build and maintain relationships with diverse stakeholders. Previous experience in customer success, technical support, or sales roles in IoT, SaaS, or related fields.
- Communication & problem-solving skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- Self-starter with organizational skills: Highly motivated, proactive, and able to thrive in a fast-paced, entrepreneurial environment.
Joining LAIIER offers the opportunity to work at the forefront of innovation in leak detection technology. Here’s what you can look forward to:
- Exceptional team: Work alongside a multidisciplinary team of engineers, product experts, and business leaders driving innovation in IoT and sustainability.
- Competitive package: Enjoy a competitive salary, employee share scheme, and annual salary reviews.
- Generous time off: Benefit from 28 days of paid holiday, plus an additional break during the Christmas shutdown.
- Flexible working: Experience a hybrid work model tailored for work-life balance.
- Development opportunities: Receive an annual development budget of £1,500–£2,500 to grow your skills and career.
- Support for commuters: Access interest-free loans for train season tickets or participate in the cycle-to-work scheme.
- Parental support: Take advantage of enhanced parental leave policies, ensuring a smooth transition to and from work.
- Health and wellness: Contribute to a pension plan with up to 3% company contributions.
Technical Customer Success Manager employer: LAIIER
Contact Detail:
LAIIER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Familiarise yourself with LAIIER's technology and solutions. Understanding their smart sensors and how they revolutionise leak detection will help you engage confidently with potential clients and demonstrate your technical expertise during interviews.
✨Tip Number 2
Network with professionals in the IoT and customer success fields. Attend industry events or webinars where you can meet people who work at LAIIER or similar companies, as personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and technical support. Be ready to share specific examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your adaptability and willingness to learn new technologies. Highlight any experiences where you've quickly picked up new skills or tools, as this is crucial for a role that involves working with cutting-edge tech.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, technical support, or sales roles, particularly in IoT or SaaS. Emphasise your technical skills and any familiarity with CRM systems, especially HubSpot.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for LAIIER's mission and how your background aligns with the role. Mention specific experiences where you've successfully engaged with customers and solved technical issues.
Showcase Communication Skills: Demonstrate your excellent verbal and written communication skills by using clear and concise language throughout your application. Provide examples of how you've explained complex technical concepts to non-technical audiences.
Highlight Problem-Solving Abilities: Include examples in your application that showcase your analytical and problem-solving skills. Describe situations where you've successfully addressed customer challenges or improved processes in previous roles.
How to prepare for a job interview at LAIIER
✨Understand the Technology
Make sure you have a solid grasp of LAIIER's leak detection technology and how it works. Be prepared to explain technical concepts clearly, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Showcase Customer Success Experience
Highlight any previous experience in customer success or technical support roles. Be ready to discuss specific examples where you've helped customers achieve their goals, as this will demonstrate your ability to manage the customer journey effectively.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting or resolving complex issues. Think of examples from your past experiences where you've successfully navigated challenges, as this will showcase your analytical and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about LAIIER's products, company culture, and future plans. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
