At a Glance
- Tasks: Be the welcoming face of our contemporary office and manage visitor experiences.
- Company: Join a vibrant team in the heart of Edinburgh's business district.
- Benefits: Enjoy a competitive salary, pension scheme, and 24/7 virtual GP access.
- Other info: Opportunities for personal growth and community engagement await you!
- Why this job: Make a real impact by creating a warm environment for tenants and visitors.
- Qualifications: Experience in reception roles with excellent customer service skills.
The predicted salary is between 21840 - 21840 £ per year.
We’re looking for a professional, personable, and proactive Corporate Receptionist to work in a contemporary office building. Located in the heart of Edinburgh, the workplace offers a warm, welcoming environment and a fantastic opportunity to take ownership of the reception and become the face of the building.
You should be an experienced receptionist taking pride in delivering a first-class tenant and visitor experience. You’ll have a can-do attitude and enjoy being proactive, ensuring any building issues are reported and managed. You will bring personality and efficiency to the role.
Salary: £21,840
Hours: Monday to Thursday 9am - 4pm and Friday 8:30am – 3.30pm
Key Responsibilities
- Reception: You will become the face of the building, ensuring everyone receives a warm and professional welcome.
- Take ownership of the reception area, always looking for ways to improve working processes and the service delivered to everyone visiting or working in the building.
- Efficiently sign in all visitors to the building following appropriate reception processes.
- Manage deliveries, including couriers and post.
- Building Management: Support the Building Manager by ensuring any building issues are reported, monitored and managed to resolution.
- Build and maintain positive relationships with stakeholders, including clients, vendors, and employees.
- Assist with administrative tasks as needed, such as scheduling appointments and managing office supplies.
- Tenant engagement: Develop a good understanding of the local area and maintain a local amenities information file - becoming the ‘go to expert’ in terms of local knowledge.
- Research and produce a monthly e-newsletter promoting initiatives and concierge services helping to create a community vibe.
- Find out what’s happening locally and reach out to the local community to find supporting offers/discounts to help promote new businesses, local charities and encourage involvement with the building.
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role in an office environment.
- Personable and proactive with a confident manner and able to deliver impeccable customer service.
- Self-motivated with a ‘can do’ attitude and the ability to easily multi-task.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Competent PC user and confident using Microsoft Office and social media applications, and be willing to learn any in-house systems.
Benefits
- Contributory pension scheme / life assurance.
- 24/7 access to a virtual GP for you and your family.
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast.
- Financial and legal information support.
- Discounts and deals across multiple businesses.
- Referral programme.
- LAH training academy.
Receptionist employer: LAH Property Marketing
At LAH Property Marketing, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes where every team member plays a vital role in creating outstanding first impressions. Our commitment to employee growth is reflected in our supportive culture and flexible zero-hours contracts, allowing you to balance your personal and professional life while contributing to our mission of excellence in property marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LAH Property Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LAH Property Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LAH Property Marketing:Your cover letter is your chance to shine! Tell us why you want to work at LAH Property Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LAH Property Marketing!
How to prepare for a job interview at LAH Property Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
