At a Glance
- Tasks: Manage reception, greet visitors, and support building management tasks.
- Company: LAH Property Marketing, a dynamic property marketing firm in London.
- Benefits: Competitive salary, pension scheme, virtual GP access, and wellbeing resources.
- Other info: Part-time role with opportunities for professional development.
- Why this job: Join a vibrant team and enhance your customer service skills in a corporate setting.
- Qualifications: Experience in reception roles and strong communication skills required.
The predicted salary is between 21606 - 30252 £ per year.
We have an exciting opportunity for an experienced and efficient corporate receptionist who is ready to move into a role with additional facility management responsibilities. You will relish a challenge and be highly organised, managing contractors and providing admin support to the off‑site Building Manager.
Location: London (Hammersmith)
Hours: Wednesday – Friday 8:00 AM – 6:00 PM (30 hrs per week)
Key Responsibilities
- Manage and take ownership of the reception area to ensure the ambience reflects the clients’ and tenants’ expectations
- Meeting, greeting and registering all visitors to the building, providing exceptional customer service to all
- Efficiently managing deliveries, including couriers and post
- Act as the face of the building and the go‑to person for questions/queries
- Work closely with the off‑site Building Manager – confidently report building issues and help manage to resolution
- Manage contractors visiting the building to undertake regular maintenance, issue keys as required and update the progress/maintenance log
- Develop strong working relationships with the local letting agents and support them by keeping any vacant office space pristine in preparation for viewings
- Work closely with security and contractors to ensure perfect synergy to maintain both Front of House standards and procedures
Skills, Knowledge and Expertise
- Proven experience in a front‑of‑house reception role and readiness for a new challenge
- Facilities management experience (desirable)
- Personable and proactive with a confident manner, able to deliver impeccable customer service
- Self‑motivated and thrive in an environment where multitasking is required
- Excellent problem‑resolution skills along with outstanding communication and active listening skills
- Competent Microsoft Office / App / Social Media user and willing to learn in‑house systems and processes
Benefits
- Contributory pension scheme / life assurance
- 24/7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
Seniority level: Mid‑Senior level
Employment type: Part‑time
Job function: Administrative
Receptionist employer: LAH Property Marketing
At LAH Property Marketing, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes where every team member plays a vital role in creating outstanding first impressions. Our commitment to employee growth is reflected in our supportive culture and flexible zero-hours contracts, allowing you to balance your personal and professional life while contributing to our mission of excellence in property marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LAH Property Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LAH Property Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LAH Property Marketing:Your cover letter is your chance to shine! Tell us why you want to work at LAH Property Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LAH Property Marketing!
How to prepare for a job interview at LAH Property Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
