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- Tasks: Be the friendly face of our office, welcoming visitors and managing events.
- Company: Join a dynamic property marketing team in central Reading.
- Benefits: Enjoy a competitive salary, pension scheme, and access to wellbeing resources.
- Why this job: Make a real impact by creating a vibrant community atmosphere.
- Qualifications: Experience in reception roles and excellent customer service skills required.
- Other info: Flexible part-time hours with opportunities for personal growth.
The predicted salary is between 11000 - 13000 £ per year.
We are looking for a Front of House Receptionist to work two days per week as part of a job-share team. The role is based in a corporate office in central Reading, just minutes from the station. As a reception team, you will deliver an exemplary tenant service and visitor experience, understanding the importance of organising events and pop-ups that help to create a community vibe in the building. You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role.
Salary: £13,104 per annum (£12.60 per hour)
Hours: 8.00am – 6.00pm Monday and Tuesday (20 hours per week)
Key Responsibilities
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations.
- Meeting, greeting and registering all visitors to the building – following the appropriate sign-in processes.
- Managing deliveries, including couriers and post.
- Developing a local amenities information file, drawing on your knowledge of the local area.
- Producing weekly update reports.
- General management of the building.
- Establish yourself as ‘the face of the building’ and the go-to person for questions/queries.
- Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution.
- Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress/maintenance log.
- Produce a weekly update report for key stakeholders.
- Work as a team to develop seasonal events for the tenants, to create a sense of community and aid enjoyment in the workplace.
- Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand.
- Managing the social media accounts for the building, producing content that is engaging and relevant.
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and ready for a new challenge.
- Personable and proactive with a confident manner and able to deliver impeccable customer service.
- Excellent written and verbal communication skills and able to confidently communicate with key stakeholders.
- Competent Microsoft Office / PC / Canva / social media user and willing to learn in-house systems and processes.
Benefits
- Contributory pension scheme / life assurance.
- 24/7 access to a virtual GP for you and your family.
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast.
- Financial and legal information support.
- Discounts and deals across multiple businesses.
- Referral programme.
- LAH training academy.
LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide. For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because every tenant and visitor matters.
Receptionist employer: LAH Property Marketing
Contact Detail:
LAH Property Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with tenants and the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your greeting and introduction! As a receptionist, first impressions matter. Make sure you can confidently introduce yourself and explain why you’re excited about the role. A warm smile and a friendly tone can go a long way.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and serious about the position. Ask about the types of events they organise or how they foster community among tenants – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows your professionalism and enthusiasm for the position.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, this role is all about creating a welcoming atmosphere.
Tailor Your Experience: Make sure to highlight your relevant experience in front-of-house roles. We’re looking for someone who can manage the reception area with confidence, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at LAH Property Marketing
✨Know the Company and Role
Before your interview, take some time to research the company and understand the specifics of the receptionist role. Familiarise yourself with their values, the community vibe they aim to create, and any recent events or initiatives they've undertaken. This will help you tailor your responses and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As a receptionist, delivering impeccable customer service is key. Prepare examples from your past experience where you've gone above and beyond for customers or resolved issues effectively. Be ready to discuss how you would manage visitor experiences and handle queries confidently.
✨Demonstrate Team Spirit
This role involves working closely with a team and the Building Manager. Highlight your ability to collaborate and contribute to a positive team environment. Share instances where you've successfully worked in a team to organise events or improve tenant experiences, as this aligns with their focus on community engagement.
✨Be Prepared for Practical Tasks
You might be asked to demonstrate your skills with Microsoft Office, Canva, or social media during the interview. Brush up on these tools beforehand and be ready to discuss how you've used them in previous roles. Showing your competence in these areas will reassure them that you can hit the ground running.