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- Tasks: Manage reception, greet visitors, and support building management.
- Company: LAH Property Marketing is a dynamic company located near Manchester Airport.
- Benefits: Enjoy a competitive salary, wellness schemes, and company events.
- Why this job: Be the face of the building and create a welcoming community vibe.
- Qualifications: Experience in reception roles and strong customer service skills required.
- Other info: Full-time position with opportunities for personal development.
The predicted salary is between 24000 - 42000 £ per year.
Receptionist – Full Time
£31,356
Manchester
We have an exciting opportunity for an experienced and efficient corporate receptionist who is ready to move into a role with additional facility management responsibilities. You will relish a challenge and be highly organized, managing contractors and providing admin support to the Building Manager.
The role is based at a modern office building, ideally located in central Manchester. You will deliver an exemplary tenant and visitor experience, understanding the importance of creating a community vibe in the building. You should be well presented with proven experience and confident to take ownership of this busy and varied role.
Hours and salary
£31,356 PA
Monday – Friday 8.00am – 5pm
Key Responsibilities
Reception
- Serve as the welcoming face of the building, delivering a professional meet-and-greet service for tenants, visitors, and contractors
- Act as the main point of contact for tenant and visitor queries, providing clear and helpful responses in a timely manner
- Maintain a well‑presented and organised reception area that reflects the high standards of the building
- Manage deliveries, including couriers and post
- General administration as required
Building management
- Build and maintain effective relationships with tenants, contractors, and key stakeholders, including the Building Management Team
- Schedule and oversee contractor visits, ensuring all works are carried out in line with Building Management requirements
- Assist with the management of building documentation, service records, and reports, ensuring accuracy and timely updates to the Building Management system
- Daily site check, ensuring all is in order
- Log/report issues, seeing through to resolution
- Collaborate with the Building Management Team to review and update policies and procedures, ensuring they remain current and effective
- Assist with any other reasonable requests from the Building Management team
Tenant experience and community engagement
- Prepare weekly site reports to send to the Building Management Team on all activities that have taken place during the week (contractors, visitors, viewings, cleaning etc.)
- Prepare a weekly tenant email to send on a Monday with any relevant building news
- Ensure communications are professional and timely, informing tenants of any issues and the resolution in place
- Prepare a monthly tenant newsletter
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge
- Facilities management experience (desirable)
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Self‑motivated and thrive in an environment where you are required to multitask
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Competent Microsoft Office / App / Social Media user and willing to learn in‑house systems and processes
Benefits
- Contributory pension scheme / life assurance
- 24/7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
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Receptionist employer: LAH Property Marketing
Contact Detail:
LAH Property Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company culture at LAH Property Marketing. Understanding their values and how they operate will help you tailor your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your customer service skills in conversations with the hiring team. Since the role requires exceptional service to tenants and visitors, be prepared to share specific examples of how you've gone above and beyond in previous roles.
✨Tip Number 3
Network with current or former employees of LAH Property Marketing. They can provide valuable insights into the interview process and what the company looks for in a candidate, giving you an edge over other applicants.
✨Tip Number 4
Prepare to discuss your experience with facilities management, even if it's not extensive. Showing a willingness to learn and adapt in this area can set you apart, especially since the role involves managing contractors and building issues.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles and any facilities management responsibilities you've had. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to manage multiple tasks. Mention specific examples of how you've gone above and beyond in previous roles, as this aligns with what LAH Property Marketing is looking for.
Showcase Communication Skills: In your application, emphasise your communication and active listening skills. Provide examples of how you've effectively resolved issues or improved customer experiences in past positions.
Highlight Technical Proficiency: Mention your competence with Microsoft Office and any other relevant software. If you have experience with social media or in-house systems, be sure to include that as well, as it shows your willingness to learn and adapt.
How to prepare for a job interview at LAH Property Marketing
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your ability to create a welcoming atmosphere.
✨Familiarise Yourself with Facility Management
Since the role includes facility management responsibilities, brush up on basic facility management concepts. Be ready to discuss any relevant experience you have managing contractors or handling maintenance issues.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities. Think of instances where you've successfully managed multiple tasks or projects simultaneously, and be prepared to share these during the interview.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.