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For Companies At a Glance
- Tasks: Be the welcoming face of our Business Park, ensuring a fantastic experience for all visitors.
- Company: Join a vibrant community-focused business park with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, pension scheme, and access to wellbeing resources.
- Other info: Flexible hours and opportunities for personal growth in a dynamic setting.
- Why this job: Make a real impact by creating a warm and engaging environment for tenants and visitors.
- Qualifications: Experience in customer service and a passion for community engagement.
The predicted salary is between 28878 - 28878 £ per year.
As Guest Experience Host, you will be the welcoming face of the Business Park, welcoming visitors with professionalism, warmth, and energy. A natural communicator, you will develop strong relationships within the workplace community and beyond. Your organisational expertise will ensure the smooth and professional operation of front-of-house services, enabling you to deliver an exceptional experience for tenants and visitors alike. You will play a key role in cultivating a vibrant onsite community by producing engaging newsletters and supporting the marketing team with the delivery of events in partnership with local charities and businesses. You will support the facilities management team with administrative tasks, managing contractors and maintenance teams and building positive relationships with all tenants, visitors and stakeholders.
Hours and Salary
8.00am – 4.00pm Monday to Thursday and 8.00am – 3.00pm on Friday (43 hours per week) £28878
Key Responsibilities
- Set up, manage and take ownership of the reception area to ensure the ambiance reflects visitor and tenant expectations.
- Meet and greet all visitors to the park, ensuring a warm welcome – you will be the ‘face and personality’ of the business park.
- Ensuring the reception and common areas always look pristine.
- Efficiently managing couriers, post and deliveries.
- Defining and maintaining service levels.
- Develop a good understanding of the local area, creating a local amenities information file - becoming an expert in terms of local knowledge.
- Manage bookings for shared spaces, ensuring meeting rooms are immaculately presented and ready for use at all times.
- Develop and manage relationships with key stakeholders and occupiers.
- Establish yourself as the go-to person for questions/queries, handling all enquiries in a courteous and efficient manner.
- Liaison with the facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested.
- Reporting issues and managing to resolution through correct process.
- Support new tenant onboarding, including welcome packs and site tours.
- Support and organise seasonal events for the tenants, following direction from the marketing team, to create a sense of community and aid enjoyment in the workplace (as and when required).
- Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required).
Skills, Knowledge and Expertise
- Experience of working in a premium front of house reception role, with excellent customer-focused service delivery and facilities management knowledge.
- Immaculately presented.
- Engaging and welcoming, with a warm personality.
- Proactive, self-motivated and thrive in an environment where you are required to multitask.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Flexible to assist colleagues and work collaboratively.
- Can-do attitude/team spirit.
- Competent Microsoft Office/Canva/App/Social Media user and willing to learn in-house systems and processes.
Benefits
- Contributory pension scheme/life assurance.
- 24/7 access to a virtual GP for you and your family.
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast.
- Financial and legal information support.
- Discounts and deals across multiple businesses.
- Referral programme.
- LAH training academy.
Reception and Guest Experience Host in Farnborough employer: LAH Property Marketing
Contact Detail:
LAH Property Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Guest Experience Host in Farnborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with the community. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your warm welcome! As a Reception and Guest Experience Host, first impressions matter. Role-play greeting visitors with a friend to nail that friendly and professional vibe. Remember, you want to be the face of the business park!
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed front-of-house operations or organised events in the past. This will demonstrate your ability to keep things running smoothly and create a vibrant community.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception and Guest Experience Host in Farnborough
Some tips for your application 🫡
Show Your Personality: As a Reception and Guest Experience Host, your warm and engaging personality is key! Make sure to let that shine through in your application. Use a friendly tone and share a bit about yourself to connect with us.
Highlight Relevant Experience: We want to see your experience in front-of-house roles or customer service. Be specific about your past roles and how they relate to the responsibilities listed in the job description. This helps us understand how you can contribute to our team.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. Mention your organisational skills and any experience with community engagement or event planning.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LAH Property Marketing
✨Know Your Space
Familiarise yourself with the business park and its surroundings. Understand the local amenities and be ready to share this knowledge during your interview. This shows that you’re proactive and genuinely interested in creating a welcoming environment for visitors.
✨Showcase Your Communication Skills
As a Reception and Guest Experience Host, communication is key. Prepare examples of how you've effectively engaged with customers or resolved issues in previous roles. Practising these scenarios can help you articulate your experience confidently.
✨Dress to Impress
Since the role requires you to be immaculately presented, make sure you dress professionally for the interview. This not only reflects your understanding of the role but also sets a positive first impression.
✨Be Ready to Multitask
The job involves juggling various responsibilities, from managing bookings to supporting events. Think of instances where you successfully managed multiple tasks at once and be prepared to discuss them. This will demonstrate your ability to thrive in a busy environment.