At a Glance
- Tasks: Welcome visitors and maintain a polished reception area in a premium office building.
- Company: Join a professional team at a leading commercial office building in Didcot.
- Benefits: Enjoy a competitive salary, pension scheme, wellbeing resources, and training opportunities.
- Other info: Perfect for those who thrive in a dynamic, independent work environment.
- Why this job: Be the face of the building and create lasting impressions every day.
- Qualifications: Excellent communication skills and a warm, professional manner are essential.
The predicted salary is between 20124 - 20124 £ per year.
Front of House Receptionist — Commercial Office Building
Location: Didcot
Schedule: Monday to Friday | 9am - 3pm
Salary: £20,124 per year
We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building. This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building. You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role provides autonomy and trust, and suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.
Key Responsibilities
- Service Delivery
- Providing a warm and professional welcome to tenants, visitors and contractors;
- Taking ownership of the reception area so it remains organised, presentable and welcoming;
- Supporting the smooth running of reception, including visitors, contractors, deliveries and couriers;
- Dealing confidently with competing priorities at reception;
- Preparing refreshments for guests where required;
- Supporting routine tenant or building queries and directing issues to the right person;
- Carrying out visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process.
- Communication
- Communicating clearly and professionally with tenants, visitors, colleagues and service partners;
- Producing short updates, handovers or reports where required;
- Assisting with tenant notices or general building communication where needed;
- Escalating issues appropriately and keeping the right people informed.
- Professional Standards
- Maintaining high standards of presentation, conduct and reliability;
- Being punctual, dependable and ready to start work on time;
- Following building procedures and supporting health and safety standards;
- Representing LAH and the building in a professional and positive manner.
- Independence
- Managing reception confidently on a day-to-day basis;
- Prioritising tasks during busy and quieter periods;
- Using judgement to identify and escalate issues to Building Management, LAH or service partners where needed.
Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.
Who this role suits
- Meeting people and creating a positive first impression;
- Working in a premium, professional environment;
- Taking ownership of their workspace;
- Being organised, calm and proactive;
- Working independently while knowing when to ask for support;
- Delivering consistently high standards.
Skills, Knowledge and Expertise
- Excellent presentation and communication skills;
- A warm, confident and professional manner;
- Organisational skills and strong attention to detail;
- Reliability, punctuality and the ability to work independently;
- The ability to use email, basic reporting tools and Microsoft applications effectively;
- A proactive approach to problem-solving.
Experience in front of house, hospitality, hotels, corporate services or similar customer-facing roles is welcome, but not essential. We are more interested in your attitude, professionalism and ability to meet the standards of the role.
Attendance requirements
- This is a site-based role and requires consistent on-site presence during operational hours. Remote or hybrid working is not part of this role.
- The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.
Desirable, but not essential
- Familiarity with a commercial building environment.
Benefits
- Pension scheme and life assurance;
- 24/7 virtual GP for you and your family;
- Wellbeing resources;
- Financial and legal helpline;
- Discounts across multiple retailers;
- Training and development opportunities including access to the LAH Academy;
- Referral programme.
Receptionist - Standard in Didcot employer: LAH Property Marketing
At LAH Property Marketing, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes where every team member plays a vital role in creating outstanding first impressions. Our commitment to employee growth is reflected in our supportive culture and flexible zero-hours contracts, allowing you to balance your personal and professional life while contributing to our mission of excellence in property marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Standard in Didcot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LAH Property Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LAH Property Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Standard in Didcot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LAH Property Marketing:Your cover letter is your chance to shine! Tell us why you want to work at LAH Property Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LAH Property Marketing!
How to prepare for a job interview at LAH Property Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
