At a Glance
- Tasks: Be the friendly face of our premium office, welcoming visitors and managing reception.
- Company: Join LAH Property Marketing, a leader in tenant experience services.
- Benefits: Enjoy a competitive salary, pension scheme, and 24/7 virtual GP access.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a lasting impression and enhance tenant experiences every day.
- Qualifications: Great communication skills and a professional attitude are key.
The predicted salary is between 17485 - 34970 £ per year.
We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building. This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building. You will work independently on site, with support from LAH Property Marketing and the Building Management team.
The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front of house environment. In addition to the core front of house responsibilities, this role may also include supporting communication, occupier engagement, newsletters, Canva, events and added value initiatives that enhance the overall tenant experience.
Key Responsibilities
- Providing a warm and professional welcome for tenants, visitors and contractors
- Managing busy periods confidently and courteously
- Supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
- Preparing refreshments for guests where required
- Supporting minor building queries and directing issues to the right parties
- Maintaining a reception environment that is organised, presentable and professional
- Supporting added value services and occupier experience initiatives where agreed for the building
- Carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
Communication
- Communicating professionally with tenants, visitors, colleagues and service partners
- Producing short update reports and handovers as required
- Assisting with tenant messaging, notices and general building communication where required
- Preparing newsletters, occupier updates or promotional communications where required
- Using agreed communication tools, including Canva where appropriate, to support tenant engagement
Professional Standards
- Maintaining high standards of presentation, conduct and reliability
- Ensuring consistent attendance and punctuality
- Following building procedures and supporting health and safety standards
- Representing the building and LAH in a professional and positive manner at all times
Independence
- Managing the reception confidently on a day to day basis
- Prioritising tasks effectively during busy and quieter periods
- Using initiative and judgement appropriately
- Escalating issues to the right person when needed
- Liaising with contractors, cleaners, security and building management to help maintain standards
- Researching and introducing suitable added value ideas where agreed
- Helping to coordinate occupier engagement, pop up or community initiatives where required
- Using judgement to identify issues on site and escalating them appropriately to building management or service partners
Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.
Skills, Knowledge and Expertise
Who This Role Suits
- Autonomy and ownership
- Interacting with people throughout the day
- Varied and fast-paced environments
- Problem solving and using initiative
- Presenting well and communicating confidently
- Bringing ideas and energy to the occupier experience
What We're Looking For
- Professionalism in presentation and communication
- A proactive, organised and calm approach
- Confidence working independently without close supervision
- The ability to use email, basic reporting tools and Microsoft applications effectively
- Strong written communication and attention to detail
- The confidence to support communication and engagement activity where appropriate
Desirable (Not Essential)
- Canva or similar communication tools
- Events support or coordination
- Familiarity with a commercial building environment
- Experience supporting occupier engagement, newsletters or added value services
Experience in front of house, hospitality, hotels, corporate services or similar customer facing environments is welcome, but not essential. We are more interested in capability, behaviours and the ability to meet the standards of the role. This role requires a high level of reliability and punctuality.
Attendance Requirements
This is a site based role and requires consistent on site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role. The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.
Benefits
- Pension scheme and life assurance
- 24/7 virtual GP for you and your family
- Wellbeing resources including digital gym, nutrition planning and podcast content
- Financial and legal helpline
- Discounts across multiple retailers
- Training and development opportunities including access to the LAH Academy
- Referral programme
About LAH Property Marketing
LAH Property Marketing provides front of house reception, on site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front of house experience.
Equal Opportunities
If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
Receptionist in Kings Langley employer: Lah Property Marketing Ltd
Lah Property Marketing Ltd is an exceptional employer, offering a vibrant work culture in the heart of Oxford's modern coworking hub. With a focus on employee growth and development, we provide opportunities to engage with diverse events and enhance your skills in a dynamic environment. Join us to be part of a team that values collaboration and innovation while enjoying the benefits of a flexible workspace.
Contact Details:
Lah Property Marketing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Kings Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lah Property Marketing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lah Property Marketing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Kings Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lah Property Marketing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lah Property Marketing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lah Property Marketing Ltd!
How to prepare for a job interview at Lah Property Marketing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
